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Customer Stories

Intergration with International calling using Viva’s contact center suite for advanced Recruitment

The company has two offices, one in India and another in the United States, with a total employee strength of 700. They were looking for a solution to integrate their social media with emails, inbound calls & SMS for lead....

Recruitment-VoIP Service in India

Client

A recruitment company specialising in technical placements.

Requirement

The company has two offices, one in India and another in the United States, with a total employee strength of 700. They were looking for a solution to integrate their social media with emails, inbound calls & SMS for lead generation.

Challenge

A Physical PBX setup currently manages the company's calling process in the Chennai branch, where International VoIP services are enabled. Their complex operations make it difficult for the management to generate comprehensive analytics and reports since their various channels are not interconnected. The critical support and features that the company is looking for:

  • International Toll-Free and Virtual Numbers.
  • An advanced customer support solution.
  • Customised reports on overall agent productivity.

Solution

Cloud Contact Center

Viva provided a Contact Center Suite with an advanced support communication setup. They can contact their customers via email, WhatsApp, SMS and phone using a single communication platform (Omni-channel suite).

We also provided the following features:

  • Analytics and reports
  • International Virtual
  • Toll and Toll-Free Phone Numbers
  • Integrations with CRM
  • SMS, and WhatsApp Appointment Scheduling.

Another feature we added was a reminder message service to candidates about interview details. They now have all their lead generation activities on one dashboard.

If you would like to know more about this solution please click below:

Cloud Contact Center

Client

A recruitment company specialising in technical placements.

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