Presence for call centers is a highly scalable, carrier-grade, multi-tenant and multi-channel contact center platform that offers the flexibility of a truly cloud pay-as-you-go model.
It helps enhance the services portfolio of call centers and generate new revenue streams. With Presence, you can bring your new call center online within days, while enjoying low TCO and minimal downtime.
This works on a pay-as-you-go model where you pay for the services that you need and when you need them. This allows you scale up and down based on your seasonal spikes without altering anything in your existing infrastructure.
This provides queuing and routing of all contact types, including phone, video, email, and chat. All contact types are blended into a single queuing and routing intelligence, following the same call flow and routing rules.
Advantages
- Reliability and scalability to serve the mission critical needs of clients
- Efficient resource utilisation for cost-effective operation
- Rich feature sets that end-users require and expect
- Powerful and easy-to-use administrative interfaces
- Ability to customise an offering that brings the right features and value to customers
- Flexible commercial offerings on a pay-as-you-go basis