Open positions

Open positions

Telemarketing Executives

Roles and Responsibilities
  • To promote telecom solutions and services on the phone
  • Achieve lead numbers based on the plans and track against the plans
  • To set up appointment for the sales team
  • Track the status and progress of leads
  • Anticipate customer needs, cross-sell and up-sell solutions and services
Requirements
  • Any degree, preferably from a college of repute
  • Good communication skills, strong interpersonal skills
  • Excellent listening and questioning skills
  • Should be a high-energy, goal-oriented person
  • Extreme levels of service-orientation
  • Ability to solve problems
  • Familiarity with Microsoft Office applications
If you think you are right for the role, write to hr@vivadigital.ly with the subject line: Telemarketing Executives

Project Manager

Roles and Responsibilities
  • Develop full-scale project plans and associated communications documents
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Liaise with project stakeholders on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
  • Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
  • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
  • Set and continually manage project expectations with team members and other stakeholders.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Identify and resolve issues and conflicts within the project team.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools.
  • Track project milestones and deliverables.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop good practices and tools for project execution and management.
Requirements
  • University degree preferably in Engineering or Management
  • 5 years direct work experience in a project management capacity, including all aspects of process development and execution.
  • Certifications in project management preferable but not mandatory
  • Strong familiarity with project management tools and processes
  • Familiar in handling multi-location projects
  • Competent and proficient understanding of telecommunication standards preferably.
  • Demonstrated experience in personnel management.
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Flexible during times of change.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Persuasive, encouraging, and motivating.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to defuse tension among project team, should it arise.
  • Ability to bring project to successful completion through political sensitivity.
  • Strong written and oral communication skills.
  • Adept at conducting research into project-related issues and products.
  • Must be able to learn, understand, and apply new technologies.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
If you think you are right for the role, write to hr@vivadigital.ly with the subject line: Project Manager

Technology Head

Roles and Responsibilities
  • Lead the technology direction of the company
  • Structuring newer solution offerings to address the target market segments
  • Structuring domain specific offerings from our solution portfolio
  • Working closely with the product management team of our partner ecosystem towards structuring custom solutions for our target segments
  • Analyze, identify, design, implement and develop comprehensive support processes to resolve complex business & operational issues of our customer implementations
  • Translate business requirements into solution components and enabling the teams to deliver solutions
  • Ensure security of voice communications at the data center level, customer premises level and at the carrier levels
  • Promote technology leadership in the IP communication space
  • Identify and develop newer technology partnerships towards serving our customer needs
  • Conceptualizing and training of pre-sales and sales teams on newer offerings
  • In-charge of solution roadmap and ensuring timely launch of solutions
Requirements
  • Engineering degree with 8-10 years of experience in IP communication technology
  • Demonstrated ability in VoIP telephony environment
  • Knowledge about VoIP, IPPBX, EPABX, Video Conferencing and tele-presence is a must
  • Knowledge about IP communication standards is a must
  • Comprehensive knowledge of call center telephony solutions and operational dynamics with exposure to ACD, CTI, Network Routing and Enterprise Reporting
  • Knowledge about Cisco, Avaya and Genesis Call Managers preferable
  • Exposure to Unified Communications is a must
  • Knowledge of IP traffic flow, protocol analysis, capturing and monitoring of live traffic flows
  • In-depth knowledge of Data communication, IP VPN, MPLS, IPLC, SBC, BGP preferable
  • Excellent customer service focus and analytical problem solving abilities
  • Strong interpersonal, written, oral communication and presentation skills
  • Highly self motivated and directed, with keen attention to detail
If you think you are right for the role, write to hr@vivadigital.ly with the subject line: Technology head

Senior Sales Executive

Roles and Responsibilities
  • Achieve numbers on a quarterly basis selling IP communication solutions
  • Sell into Tier-I and Tier-II corporate accounts
  • Carry geography-wise numbers for the different solution offerings
  • Devise strategies and techniques necessary for achieving the sales targets
  • Maintain and improve relationships with existing customers thereby increasing the wallet share in each of the customer accounts
  • Report sales achievements and improvise on the strategies based on market needs
  • Map potential customers and generate their own leads and opportunities
  • Define and achieve targets both in terms of new customers and growing existing customers
  • Initiates and implements action plans to address new markets
  • Put together solution proposals, commercial proposals addressing the customer requirements by coordinating with Pre-sales and technology
  • Maintains contact with all customers to ensure high levels of customer satisfaction
Requirements
  • 3-5 years of sales experience preferably with management degree
  • Selling into enterprise accounts is a must
  • Exposure to selling at the CXO levels is a must
  • Demonstrated ability of achieving sales targets consistently
  • Strong understanding of enterprise market segments and operational dynamics
  • Exposure to CRM tools and reporting software
  • Experience in solution selling; IP communication knowledge preferable but not mandatory
  • Knowledge of Networking and Hardware is an added advantage
  • Knowledge about VoIP, IPPBX, EPABX, Video Conferencing and tele-presence is preferable though not mandatory
  • Willingness to travel is a must
If you think you are right for the role, write to hr@vivadigital.ly with the subject line: Senior sales executive