The company has a call centre branch office in India with a 400-Seater capacity. They are looking for a way to transfer their current reporting and recording information from their on-premises PBX Call Center Module to a cloud-based contact centre system.

A physical IP-PBX configuration currently runs their entire call centre business. Recent management regulations need them to significantly modify the security and upkeep of their call centre operations. The organization's complex calling structure and domestic and international lines make the management's job difficult. They also operate various channels (in hardware and software consoles) separately, which makes things even more challenging in critical situations.

Cloud Contact Center with added Security

Viva Offered Presence Cloud Contact Center solution with centralised support & best in class security standards such as:

• Secure Socket Layer (SSL) encryption.
• PCI-DSS compliance capabilities.

The contact centre moving to the cloud has several advantages for the business, including increased flexibility, easier maintenance, and the ability to deliver quality customer support more effectively.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.