Viva Digitally

Bill Payment

VIVA_DIGITALLY_LOGO
VIVA_DIGITALLY_LOGO
Menu
Products > Customer Experience & Contact Center > Cloud Contact Center
Request a call

Customer Experience & Contact Center

Cloud Contact Center

Our people-focused contact center will help you build excellent customer relationships and support future growth. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Cloud Contact Center

Our people-focused contact centre will help you build excellent customer relationships and support future growth. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Cloud Contact Center

Our people-focused contact centre will help you build excellent customer relationships and support future growth. Book a Demo

Menu

Redefine your business with Cloud Contact Center.

A cloud contact center is a web-based service that enables businesses to manage both inbound and outbound client queries. Cloud contact centers provide interactions by voice, email, social media, and the web from virtually any location, giving agents a single customer perspective, streamlined workflows, and coaching features.

Why Viva Cloud Contact Centers are ideal for business?

Unified communications and workforce optimisations in one place.

All the Agents, managers, and administrators can use the same interface.

Omni channel: social, chat, email, messaging apps, SMS, voice

SD-WAN in Bangalore

What is it?

A cloud contact center is a web-based service for businesses to manage customer inquiries, offering various communication channels and tools for agents to streamline workflows and provide coaching.

SD-WAN Chennai

How can it help you?

Equipped with workflow automation, intelligent IVRs, and prioritisation for privileged customers, the platform empowers agents and supervisors to efficiently manage call volumes, enhance first-call resolutions, and deliver superior service.

Features & Benefits

Cloud Contact center solutions are the best approach to increasing customer loyalty and are considerably less expensive than any other business plan.

Better Interactions

Provides tools for agents and supervisors that use workflow automation to reduce call volume.

Call Management

Call Forwarding, Queueing, Routing, etc. to handle call volumes & customer queries more effectively.

Smart Navigation

Intelligent IVRs to address queries resulting in First Call Resolution and going a step forward in identifying privilege customers and giving preference to their calls.

Omnichannel

Loaded with multiple channels like Voice, Chat Bot, Text chat, Robocalling, email, social media, WhatsApp integration and more giving the customer options to contact you through their preferred channel.

Reports & Monitoring

One-point control to monitor and manage your teams’ performance from any geographical location to improve operations and boost productivity.

Campaign Management

Intuitive and clearly structured, you can quickly set up and tailor your outbound & inbound campaigns with the most efficient use of available resources, saving time and costs.

Centralised Control

APIs, connectors and integration frameworks make application integration smooth even if customer data is held by different applications or systems. It helps to give a comprehensive view of the customer lifecycle.

Enhanced Security

Cloud-based servers are more secure than on-premises servers because on-premises servers lack advanced security and can be easily breached or hacked if access to the central server is gained.

Quick Deployment

Unlike traditional contact center systems, that require significant infrastructure investment and physical setup, a cloud contact center can be deployed quickly and easily.

Case Studies

Finance-Wireless WAN in Bangalore

Turning Loan Woes into Pay-Mentos with Automated Reminders f...

With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline....

Read More
Real Estate-Wireless WAN in Bangalore

Cloud Contact Center with automated IVR and CRM Integration ...

The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system...

Read More

Related Offerings

Sed ut perspiciatis unde omnis e natus error sit voluptatem accusaioremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et

Let's get started.


    Call for Sales.

    India : 1800 572 1055

    UK : +44 (0) 203 500 2077

    Or we'll call you.

    Contact Sales

    FAQs

    1. What is a Contact Center on Microsoft Teams?

    A Microsoft Teams’ contact center is a customer service solution that enables companies to manage customer interactions and enquiries through the Microsoft Teams platform. Customer service representatives who use Microsoft Teams’ contact center can access customer information, view and respond to customer enquiries, and manage customer interactions directly within Microsoft Teams.

    2. How does a contact center on Microsoft Teams work?

    A Microsoft Teams contact centre integrates with other Microsoft tools and platforms, such as Microsoft Office 365, allowing businesses to access client information and manage interactions from a centralized location. Within Microsoft Teams, customer service agents can make and receive calls, chat with customers, have audio and video conferences, and share files with customers and other agents.

    3. What features does a contact center on Microsoft Teams provide?

    A contact center on Microsoft Teams includes inbound and outbound call management, chat and messaging, audio and video conferencing, and file sharing to assist enterprises in managing customer interactions and queries.

    4. How do I set up a contact center on Microsoft Teams?

    To set up a contact center on Microsoft Teams, organizations must install the contact center app within the Microsoft Teams platform and configure it to match their specific needs. Additional training may be required for customer service agents to become proficient in using the contact center on Microsoft Teams.

    5. Can a contact center on Microsoft Teams be customised to meet the needs of my business?

    Yes, a contact center on Microsoft Teams can be customized to a company’s exact requirements. Businesses can setup the contact center to integrate with other systems or platforms by selecting which functionalities to enable.

    6. Is training required for customer service agents to use a contact center on Microsoft Teams?

    Yes, customer support representatives may require training to become proficient in using a contact center on Microsoft Teams. Topics like navigating the Microsoft Teams interface, using contact center capabilities, and dealing with client enquiries and interactions can all be covered in training.

    7. Is a contact center on Microsoft Teams suitable for businesses of all sizes?

    Yes, a Microsoft Teams contact center is appropriate for enterprises of all sizes. The platform, regardless of size, may be designed to match the individual demands of a firm.

    8. Can a contact center on Microsoft Teams be used for both inbound and outbound customer interactions?

    Absolutely, a Microsoft Teams contact center can handle both inbound and outgoing customer contacts. Calls can be made and received by agents, as well as transferred to other agents or departments.

    9. Is a contact center on Microsoft Teams secure?

    Definitely, a Microsoft Teams call center is secure. To protect client data and interactions, the platform employs industry-standard security procedures.