Unified Experience across all the platforms making business communication cohesive. Book a Demo
Unified Experience across all the platforms making business communication cohesive. Book a Demo
Unified Communication as a Service (UCaaS) combines internet telephony, instant messaging, and other communication tools into a single communications platform. It also helps with seamless integration and ensures a high level of interaction throughout the globally- dispersed workforce.
Our UCaaS Solution helps agents build brand loyalty and provide better customer service solutions, ensuring customer retention. Customers can meet the ever-changing needs of end customers by collaborating with various applications under one system.
Advanced queue strategies make sure every call is answered.
Agents can pick up and answer calls from anywhere
Keep a record of conversations in accordance with compliance and GDPR
Allowing supervisors to train the staff or handle escalated issues.
Manage all your support conversations in one place
Switchboard/ Wallboard for real-time monitoring of queues
Make life easy for the agents with a single application for all collaboration needs.
Use Video meetings and multiple screens to guide colleagues and resolve customer issues faster.
Identify who is the best expert to answer the customer's questions in moments.
Share Important documents and information to your teams and customers in a few seconds.
We provide a complete and powerful telephony solution. Never miss critical calls with our PBX functionalities.
Through our user engagement approach, we give access to products, offers, and support services to customers or prospects on all channels, platforms, and devices.
The number of employees & projects had increased. As a result, the client wanted to upscale their Contact Center infrastructure, and upgrade to a fully monitored and managed system. As we all know, for day-to-day communication,...
Read MoreThe company employs approximately 25+ professional designers who interact with customers daily to deliver the finished designs. The company wanted to assign unique support phone numbers to each designer. They also....
Read MoreIncreased Business efficiency UCaaS provides easy access to various communication channels such as Chat, email and VoIP. The ability to swiftly and effortlessly switch between interfaces allows employees to accommodate their client’s needs.
Microsoft Teams platform fulfils all the elements expected from a complete UCaaS solution. UCaaS relies heavily on the Azure Cloud Infrastructure to deliver data connectivity. By integrating Operator Connect or Direct Routing, MS Teams can fulfil all unified communication requirements.
UCaaS has made Communication flexible; this has removed the time and money associated with legacy infrastructure. UCaaS takes the flexibility of the cloud and brings it into the communication stack. UCaaS completely transformed business operations during the pandemic and provided business continuity.
UCaaS describes a range of integrated communications products, services, and channels. They include the following: – Video Calling and Conferencing, Chat and Instant messaging, Real-time collaboration Connectivity and cloud Email, calendar, and availability. Mobility and Mobile devices.
UCaaS is a cost-effective approach for businesses that might not have time, budget, or resources to manage and support communication requirements. UCaaS is an attractive solution for smaller businesses seeking to modernise and optimise communication experiences without juggling multiple providers.
One of the best advantages of the UCaaS solution is affordability. As it is a user-subscription service, there is no need to invest in an extensive IT infrastructure. It can be increased or decreased to suit the business requirements.
Reliability is crucial for any UCaaS solution as it can lead to a cascading effect on the team’s productivity. Most of the large UCaaS solution providers offer 99.99% service reliability and accessible technical support.
UCaaS solution allows the software to run on devices which typically support IOS, Windows, and Android devices. This helps the customers to utilise their own devices instead of buying additional hardware to use UCaaS services.
Viva Digitally’s UCaaS system has connectors that help integrate leading CRM software such as Zoho, Salesforce, Lead Squared etc.
Our UCaaS Solution is PCI and HIPAA compliant Our data centres are also SSAE 16 compliant.