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Voice & Collaboration

UCaaS Solution

Unified Experience across all the platforms making business communication cohesive. Book a Demo

Voice & Collaboration

Conversational AI

Unified Experience across all the platforms making business communication cohesive. Book a Demo

Wireless WAN in India

VOICE & COLLABORATION

UCaaS Solution

Unified Experience across all the platforms making business communication cohesive. Book a Demo

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Expanding and simplifying all your communication experiences.

Viva Digitally's UCaaS services provide a single UC application for Chat, video, Telephony, and contact centres. We offer a complete UCaaS solution with dynamic call queues, reporting, wall boards, and CRM Integration. Our Solution also helps business growth, especially with the new era of hybrid/remote working, and provides business continuity.

Industry wise applications:

Why Viva's UCaaS solution is ideal for Business?

Unified Communication as a Service (UCaaS) provides a cloud-delivered unified communications model that supports the following communication services.

Meetings (Audio/Video/Web conferencing)

Unified Messaging & Instant Messaging

Presence (Personal and Team)

Integrating Voice and Data Solutions through our SD-WAN Solutions

SD-WAN in Bangalore

What is it?

Unified Communication as a Service (UCaaS) combines internet telephony, instant messaging, and other communication tools into a single communications platform. It also helps with seamless integration and ensures a high level of interaction throughout the globally- dispersed workforce.

SD-WAN Chennai

How can it help you?

Our UCaaS Solution helps agents build brand loyalty and provide better customer service solutions, ensuring customer retention. Customers can meet the ever-changing needs of end customers by collaborating with various applications under one system.

Features & Benefits

UCaaS was developed to help businesses access various communication channels through a single framework and one vendor for better collaboration and higher efficiency.

Call Queueing

Advanced queue strategies make sure every call is answered.

Cloud Hosted

Agents can pick up and answer calls from anywhere

Call Recording

Keep a record of conversations in accordance with compliance and GDPR

Call Barging

Allowing supervisors to train the staff or handle escalated issues.

Centralised Ticket Monitoring

Manage all your support conversations in one place

Dashboard

Switchboard/ Wallboard for real-time monitoring of queues

Revolutionise how you work

Make life easy for the agents with a single application for all collaboration needs.

More Interactive Relationships

Use Video meetings and multiple screens to guide colleagues and resolve customer issues faster.

Availability status

Identify who is the best expert to answer the customer's questions in moments.

Transfer and Share

Share Important documents and information to your teams and customers in a few seconds.

Seamless Telephony Integration

We provide a complete and powerful telephony solution. Never miss critical calls with our PBX functionalities.

Omni-channel Engagement

Through our user engagement approach, we give access to products, offers, and support services to customers or prospects on all channels, platforms, and devices.

Case Studies

Digital Marketing-Click to Call in Bangalore

Efficient call tracking using Viva’s Unified Communica...

The company employs approximately 25+ professional designers who interact with customers daily to deliver the finished designs. The company wanted to assign unique support phone numbers to each designer. They also....

Read More

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    FAQs

    1. How does UCaaS help businesses?

    Increased Business efficiency UCaaS provides easy access to various communication channels such as Chat, email and VoIP. The ability to swiftly and effortlessly switch between interfaces allows employees to accommodate their client’s needs.

    2. Is Microsoft Teams a UCaaS platform?

    Microsoft Teams platform fulfils all the elements expected from a complete UCaaS solution. UCaaS relies heavily on the Azure Cloud Infrastructure to deliver data connectivity. By integrating Operator Connect or Direct Routing, MS Teams can fulfil all unified communication requirements.

    3. Why is UCaaS so popular?

    UCaaS has made Communication flexible; this has removed the time and money associated with legacy infrastructure. UCaaS takes the flexibility of the cloud and brings it into the communication stack. UCaaS completely transformed business operations during the pandemic and provided business continuity.

    4. What do Unified Communication and UCaaS include?

    UCaaS describes a range of integrated communications products, services, and channels. They include the following: – Video Calling and Conferencing, Chat and Instant messaging, Real-time collaboration Connectivity and cloud Email, calendar, and availability. Mobility and Mobile devices.

    5. Can a smaller business use a UCaaS solution?

    UCaaS is a cost-effective approach for businesses that might not have time, budget, or resources to manage and support communication requirements. UCaaS is an attractive solution for smaller businesses seeking to modernise and optimise communication experiences without juggling multiple providers.

    6. How much does a UCaaS solution cost?

    One of the best advantages of the UCaaS solution is affordability. As it is a user-subscription service, there is no need to invest in an extensive IT infrastructure. It can be increased or decreased to suit the business requirements.

    7. How Reliable is the UCaaS solution?

    Reliability is crucial for any UCaaS solution as it can lead to a cascading effect on the team’s productivity. Most of the large UCaaS solution providers offer 99.99% service reliability and accessible technical support.

    8. Does UCaaS support Bringing your own devices (BYOD)?

    UCaaS solution allows the software to run on devices which typically support IOS, Windows, and Android devices. This helps the customers to utilise their own devices instead of buying additional hardware to use UCaaS services.

    9. How easy is it to Integrate CRM?

    Viva Digitally’s UCaaS system has connectors that help integrate leading CRM software such as Zoho, Salesforce, Lead Squared etc.

    10. How compliant is it to use your solutions?

    Our UCaaS Solution is PCI and HIPAA compliant Our data centres are also SSAE 16 compliant.