Customer Experience & Contact Center
Contact Center for Microsoft Teams
True collaboration & teamwork to enhance customer experience. Book a Demo
CUSTOMER EXPERIENCE & CONTACT CENTRE
Contact Center for MS TEAMS
True collaboration & teamwork to enhance customer experience. Book a Demo
CUSTOMER EXPERIENCE & CONTACT CENTRE
Contact Center for MS TEAMS
True collaboration & teamwork to enhance customer experience. Book a Demo
Experience the power of teamwork with our Contact Center for Microsoft Teams.
Our advanced customer interaction capabilities help route your customers to your employees. The Microsoft Teams shared workspace lets them effortlessly engage back-office experts to provide the best resolution for each call.
Why Contact Center for Microsoft Teams is ideal for business?
It eliminates the time spent switching between applications to complete tasks.
Enhance agent productivity by making it easier for them to connect, communicate, and collaborate.
Provide agents with a single interface through which they can share information.
What is it?
A Microsoft Teams contact center provides businesses with a customer service solution to handle interactions and enquiries within the Microsoft Teams platform.
How can it help you?
Microsoft Teams contact center facilitates inbound and outbound call management, chat and messaging, audio and video conferencing, and file sharing, aiding enterprises in effectively managing customer interactions and queries.
Features & Benefits
Microsoft Teams Contact Center is a flexible solution that can scale your business. It can benefit businesses in a variety of ways, including:
Improved efficiency and productivity
Customer service representatives get access to customer information and respond to enquiries, reducing the need to switch between different systems or platforms.
Improve your communication
Use a centrally managed, powerful platform to handle all sorts of communication.
Better customer experience
It gives customer service representatives a seamless experience, allowing them to access customer information and respond to enquiries quickly and efficiently.
Cost reduction
A Microsoft Teams contact center can help reduce expenses associated with managing customer interactions and enquiries, training, infrastructure, and support expenses.
No more call waiting
Reduce average call handling times, increasing your agent productivity immediately.
Enhanced security
Microsoft Teams' contact center offers improved security to protect customer data and interactions.
Scalability
Microsoft Teams' contact center is scalable, allowing businesses to add or remove agents to meet changing demands instantly.
Easily Customisable
It is designed to satisfy unique business requirements, such as enabling specific functionality or interacting with other systems or platforms.
Quick action
It speeds up the response to client queries and provides call transfer, recording, and analytics.
Case Studies
The client needed to deploy an omni-channel contact center system for its tele-sales team. The client also required a solution that could facilitate direct routing and API integration to ensure smooth operation and an optimal....
Read More