Viva Digitally

Customer Experience & Contact Center

Virtual Agent

Understand and reply to complicated queries and requests, give quick and precise customer service, or assist customers in completing tasks. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Virtual Agent

Understand and reply to complicated queries and requests, give quick and precise customer service, or assist customers in completing tasks. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Virtual Agent

Understand and reply to complicated queries and requests, give quick and precise customer service, or assist customers in completing tasks. Book a Demo

Say goodbye to waiting on hold – Viva's virtual agent is here to help.

Viva's virtual agent is computer software that simulates human-to-human interaction, typically through the Internet. Virtual agents may be used to provide customer care, answer commonly asked questions, and assist users with task completion. They may be connected to websites, messaging applications, and other platforms and are frequently used to automate specific user interactions.

How Virtual Agent is ideal for Business?

It can manage a high amount of consumer enquiries and requests, and it can respond quickly and accurately.

Virtual agents can perform routine tasks and answer typical questions, allowing human staff to concentrate on more complicated issues.

It can operate in multiple time zones 24/7 and respond to customer enquiries from all over the world.

SD-WAN in Bangalore

What is it?

A virtual agent is a software program designed to assist users with various tasks, such as scheduling appointments, sending emails, and answering questions.

SD-WAN Chennai

How can it help you?

Viva Virtual Agent can improve the customer experience by handling a high volume of customer enquiries and requests without human intervention.

Features & Benefits

A virtual agent provides a flexible solution suitable for your growing business needs. It helps a business in several ways:

Quick resolve with self-service

Customers can get a rapid and instant solution to their problems.

Interaction using text or voice

Virtual agents can connect with people using text-based interfaces like chatbots or speech-based interfaces like voice assistants.

Natural language processing

Users can communicate with virtual agents naturally and intuitively because they can understand and respond to human language.

Personalised service

Virtual agents can use past data to customise their responses and suggestions for specific users.

Integration

Virtual agents can be integrated into various platforms and devices, including websites, messaging applications, and smart speakers.

Machine learning

Virtual agents can use ML techniques to enhance their performance over time and adapt to diverse users and scenarios.

Adaptability

To accommodate changing demand, virtual agents may be flexibly scaled up or down instantly.

Increased accessibility

Since virtual agents are available 24/7, customers may obtain the help they need even after business hours.

Enhances customer retention

Virtual agents can give personalised advice and support to customers, increasing the customer experience and helping develop brand loyalty.

Case Studies

Banking-Unified Communications in India

The client sought an automated receptionist to effectively handle and respond to customer enquiries about account details, credit cards, loans, etc. The primary objective was to streamline communication, ensure information...

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Recruitment-SD-WAN router in Bangalore

The client required a virtual agent to efficiently manage and respond to candidates' enquiries regarding job opportunities, application statuses, interview schedules, and feedback. The objective was to streamline communication....

Read More

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    FAQs

    1. What exactly is a virtual agent?

    A virtual agent, also known as a virtual assistant or chatbot, is a computer software that simulates human-to-human interaction, typically through the Internet.

    2. How does a virtual agent function?

    Virtual agents use natural language processing (NLP) technology to receive and interpret user inputs and create answers based on predetermined rules or machine learning models. They can also be linked to other systems or databases to supply data or conduct activities.

    3. What functions does a virtual agent have?

    Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

    4. Is there a difference between a virtual agent and a chatbot?

    Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

    5. How can I communicate with a virtual agent?

    Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

    6. Is it possible to communicate with a virtual agent?

    Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

    7. Can a virtual agent replace the role of a human customer support representative?

    In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

    8. Is it safe to provide a virtual agent with personal information?

    As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy rules of any virtual agents with whom you communicate and only give personal information that is required for the work at hand.

    9. Is virtual assistance accessible in all languages?

    Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to your input.