An Indian multinational banking and financial services corporation serving over 1.5 million users.
The client sought an automated receptionist to effectively handle and respond to customer enquiries about account details, credit cards, loans, etc. The primary objective was to streamline communication, ensure information is delivered promptly and accurately, and enhance the customer experience.
The client faced many challenges such as
Viva addressed the client’s requirements and provided them with Virtual Agent. The solution included key features such as:
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