NTEGRATIONS & VOICE APIs
Click-to-Call
Transform business communication with Viva’s Click-to-Call! Empower customer-facing teams with instant calls and elevate the customer experience. Book a Demo
Integration & Voice APIs
Click-to-Call
Transform business communication with Viva’s Click-to-Call! Empower customer-facing teams with instant calls and elevate the customer experience. Book a Demo
Integration & Voice APIs
Click to Call
Transform business communication with Viva’s Click-to-Call! Empower customer-facing teams with instant calls and elevate the customer experience. Book a Demo
Connect with Customers with a Click with Viva's Click-to-Call!
Click-to-Call is a widely used digital communication feature that offers users the convenience of instant connection with others through a simple button click. The feature eliminates manual dialling, making it an efficient way to connect with businesses, organisations, or individuals. It helps improve the customer experience by enabling prompt and hassle-free communication.
Why Click-to-call is ideal for business?
It allows customers to connect with businesses effortlessly, providing an enhanced customer experience.
Businesses can reduce wait times, resolve issues faster, and increase their efficiency.
Easier for customers to reach out to companies, increasing conversion rates and driving more sales.
What is it?
Click-to-Call is a digital tool that allows consumers to initiate phone contact with a business or individual with the click of a button, improving communication and customer experience.
How can it help you?
Click-to-Call can improve customer experience, increase efficiency, boost conversion rates, provide valuable data analytics, and is a cost-effective solution for businesses.
Features & Benefits
Click-to-Call offers a range of features and benefits that can help businesses improve customer
communication, streamline operations, and drive sales.
Time-saving solution
Click-to-call eliminates the need for agents to dial numbers manually, allowing them to connect with customers instantly.
CRM integration
Click-to-call can seamlessly integrate with all leading CRMs in the market, providing a more efficient communication system.
Improved conversion rates
Adding a click-to-call button on the website/app helps capture and convert leads while they're still interested in the product.
Enhanced customer experience
Reducing the effort needed to reach businesses by providing a seamless experience improves overall customer satisfaction.
No missed calls
With the option for customers to leave callback requests at any time, businesses can avoid missing important calls.
Website Integration
Customers can easily engage with businesses by including a click-to-call button on the website.
No dialling required
Agents can quickly reach customers with just a few clicks, and vice-versa.
Business-customer convenience
Faster response times result in better conversion rates, making click-to-call a more convenient option for businesses and customers.
Customer segmentation
Integration with CRM enables agents to segment customers based on their needs for personalised interactions.
Case Studies
The client relies on CRM software to handle sales and support functions and to engage with prospects and customers. They sought to investigate the possibility of integrating their CRM with a telephony service....
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The client required a system to efficiently manage a high volume of incoming enquiries received through their online contact form. They needed these enquiries to be automatically directed to the appropriate departments....
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