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Voice & Collaboration

Microsoft Teams Telephony(VTC)

Rebuild your company with a single cloud platform and cutting-edge telephony features. Book a Demo

Voice & Collaboration

Microsoft Teams Telephony(VTC)

Rebuild your company with a single cloud platform and cutting-edge telephony features.

VOICE & COLLABORATION

Microsoft Teams Telephony(VTC)

Rebuild your company with a single cloud platform and cutting-edge telephony features. Book a Demo

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Give your Teams users a global calling platform with VTC

Connect virtually one-on-one, conduct team training, or deliver an interactive webinar to a group of up to 1,000 people. VTC provides a Microsoft-certified Session Border Controller (SBC), which ensures Seamless and Secured sessions between parties that include multiple media streams like Video, Voice, and Data.

Why VTC is ideal for business?

Teams/Non-Teams users can make and receive calls simultaneously.

Get Advanced telephony and contact center analytics.

Integrate Microsoft Teams with other platforms like Avaya or Cisco Communication Systems

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What is it?

Viva Teams Connect (VTC) is a cloud platform enabling Microsoft Teams users to make and receive global calls, inside and outside Teams, with advanced telephony features like direct routing.

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How can it help you?

VTC can help you become a global Teams player by making and receiving global calls from Teams/Non Teams users directly on Microsoft Teams

Features & Benefits

Viva Teams Connect offers a versatile solution that can simplify how calls are made through Microsoft Teams.

Better Interactions

Provides tools for agents and supervisors that use workflow automation to reduce call volume.

Call Management

Call Forwarding, Queueing, Routing, etc. to handle call volumes & customer queries more effectively.

Coordination

We will coordinate with your telephone provider to make sure your phone numbers are properly set up for use with Viva’s Teams Phone System.

CRM Integration

Teams users can easily access customer information and engagement from other CRMs, like HubSpot, Zoho, SugarCRM, Salesforce, PipeDrive, etc.

Follow you

Calls can be routed to office desk phones, Computers, and mobile phones simultaneously, ensuring you never miss a call.

Quick Deployment

Viva’s cloud-based Calling plans can be integrated with any software, website, or application very quickly.

Add-on Features

Record all your calls to monitor and improve service levels and enhance customer engagement.

Analytics & Reports

With in-depth call analytics, assess the performance of your team and processes, conversations, and meetings.

Big Savings

Reduce your telecommunications expenses by up to 60% as VIVA's calling plans give you a predictable telecom spend.

Case Studies

IT-Remote Connectivity in India

Microsoft Teams Upgraded with VoIP- Viva’s Teams Conne...

The company offers Enterprise IT services and requires a Robotic Process Automation technology solution to meet customer expectations. The organization has a global delivery team and business development centre in Pune, India,....

Read More
IT-Remote Connectivity in India

IT Workforce optimisation – Telephony Integration with...

A single dedicated communication platform to manage all of their audio/video communication needs. They have ongoing domestic and international projects with over 1000+ staff handling customer support and the organization....

Read More

Related Offerings

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    India : 1800 572 1055

    UK : +44 (0) 203 500 2077

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    FAQs

    1.What is VIVA Teams Connect (VTC)?

    Viva Teams Connect is a single cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams.

    2. What is Cloud Telephony?

    A form of unified communications as a service (UCaaS), cloud telephony essentially allows organisations to run a business phone system through their internet connection. Cloud telephony, also referred to as “cloud calling,” offers business voice services.

    3. How VTC can help you be a Global Teams Player

    You can make and receive global calls from Teams/Non-Teams users directly on your Microsoft teams phone systems using VIVA Teams Connect.

    4.What is Hybrid Calling?

    Hybrid calling is a collaborative approach of working that allows everyone to use Teams as the platform for both internal and external conversations as well as communications.

    5.What is SBC?

    A session border controller (SBC) is a specific hardware device or software application that manages how phone calls are originated, performed, and terminated on a voice over IP (VoIP) network.

    6. How to integrate CRM with Microsoft Teams

    Users of Teams can access customer engagement and information from other CRM systems with ease. If your agents are comfortable using Microsoft Teams, VIVA Teams Connect can map data from your CRMs and business applications to the Microsoft Teams platform, providing your agents with a centralised view.