An IT service company based in India.
A single dedicated communication platform to manage all of their audio/video communication needs. Also, the Client was looking for;
They have ongoing domestic and international projects with over 1000+ staff handling customer support and the organization is concerned about the amount of time spent by their agents switching between applications.
We offered a Telephony Integration with Microsoft Teams using the VIVA Teams Connect (VTC) solution. While TEAMS to TEAMS calls can be done between users from different TEAMS tenants, TEAMS to a PRI/GSM number cannot be done by default. This is where Viva Teams Connect comes in;
What VIVA Teams Connect does;
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