INTEGRATIONS & VOICE APIs
Viva Telephony + CRM Integration
Streamline communication, improve customer service, and boost productivity by integrating telephony with your CRM platform. Book a Demo
Intergation & Voice APIs
Viva Telephony + CRM Integration
Streamline communication, improve customer service, and boost productivity by integrating telephony with your CRM platform. Book a Demo
Integration & Voice APIs
Viva Telephony + CRM Integration
Streamline communication, improve customer service, and boost productivity by integrating telephony with your CRM platform. Book a Demo
Making your customer's journey much more enjoyable with CRM + Viva Telephony Integration.
CRM integration refers to connecting your customer relationship management (CRM) software with other tools, systems, or platforms your business uses. By integrating your telephony system with your CRM, you can make and receive calls directly from your CRM platform, log call details, and access customer information in one place.
Why CRM + Telephony integration is ideal for business?
CRM integration with telephony allows tracking and analysing call metrics for customer insights.
Integration enables data-driven decisions and personalised interactions with customers.
Make and receive calls from the same CRM without needing another app for telephony.
What is it?
CRM integration with Viva telephony will provide a unified and seamless experience to manage customers.
How can it help you?
CRM integration helps a business by improving customer experience, increasing efficiency, and enabling enhanced data analysis.
Features & Benefits
Integrating your CRM with Viva Telephony gives you many more possibilities.
Reaching more prospects
Accelerate your sales growth with cutting-edge prospecting technology that helps your team connect with more leads and generate more referrals.
Customer experience
Drive loyalty and satisfaction by mastering customer engagement with proven techniques to captivate your audience and boost your business.
Caller information
Enable your sales team to access customer details seamlessly by integrating your CRM with telephony, displaying relevant information on-screen during outbound calls.
Scalability
Future-proof your investment with integrated systems that scale seamlessly, adding users, departments, and options without delays or downtime.
Increased employee productivity
Streamline your customer support with telephony integration, providing accurate call routing for improved feedback and quality.
Increased conversion rates
Integrate CRM and Telephony to Maximise Conversion Rates and Accountability
Increased customer satisfaction
Enhance Customer Satisfaction with Accurate Call Routing and Self-Service Features.
Analytics and Reporting
CRM integrated with telephony provides in-depth analytics and reporting on call volumes, customer engagement, and agent performance.
Mobility
Integration of telephony with your CRM software allows agents to work from any location using their mobile devices.
Case Studies
The company wanted to combine its telephony and CRM systems used separately by its research agents. Currently, agents have to manually make notes within the CRM software regarding client calls and other important....
Read More
The company employs more than 500 people, and its fully automated medical billing software enables its agents to correctly manage billing while adhering to its instructions. The company was looking for a managed VoIP.....
Read More