A company specialising in market research, business prospects, industry analysis, and commerce outlook reports.
The company currently uses Viva Meet and wants to integrate with their in-house developed CRM to:
The company wanted to combine its telephony and CRM systems used separately by its research agents. Currently, agents have to manually make notes within the CRM software regarding client calls and other important details.
Telephony and CRM integration
Viva successfully integrated its Cloud Telephony platform – Viva Meet, with the client's in-house developed CRM, using a wide range of APIs. The integration was completed in just two weeks and included the following features:
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