Viva Digitally

FAQ

CUSTOMER EXPERIENCE & CONTACT CENTRE

FAQ

Our people-focused contact centre will help you build excellent customer relationships and support future growth.

CUSTOMER EXPERIENCE & CONTACT CENTRE

FAQ

Our people-focused contact centre will help you build excellent customer relationships and support future growth.

Frequently-asked Questions

Find thorough answers to frequently asked questions about our offerings and Viva, equipping you with all the information you need to make critical business choices.
1. What is Click-to-Call, and how does it work?

Click-to-Call is a digital communication solution that allows customers to initiate a phone call with a company with a single click. The customer clicks on a button, and the system initiates a phone call to the company’s phone number.

2. Do I need special software to use Click-to-Call?

No, you don’t need any special software to use Click-to-Call. All you need is an internet connection and a device with a web browser.

3. What are the benefits of using Click-to-Call?

Click-to-Call offers several benefits, including increased customer engagement, better lead capture, improved customer experience, and increased sales.

4. Can I customise my Click-to-Call button?

Yes, you can customise your Click-to-Call button to match your branding, and you can also add a text message or a pop-up form to gather customer information.

5. Is Click-to-Call secure?

Yes, Click-to-Call is secure as it uses encryption technology to protect the information that is transmitted during the call.

6. Can I use Click-to-Call on my mobile device?

Yes, you can use Click-to-Call on your mobile device, as long as you have an internet connection and a web browser.

7. How do I integrate Click-to-Call with my existing phone system?

Click-to-Call can be easily integrated with your existing phone system through API integration.

8. Can I track the performance of my Click-to-Call button?

Yes, you can track the performance of your Click-to-Call button, including the number of clicks, calls made, and conversion rates.

9. Is Click-to-Call cost-effective?

Yes, Click-to-Call is cost-effective as it eliminates the need for manual dialing, reduces call handling time, and improves agent productivity.

10. Does Click-to-Call work internationally?

Yes, Click-to-Call works internationally, as long as the company has a valid phone number and a reliable internet connection.

1. What is a Contact Center on Microsoft Teams?

A Microsoft Teams’ contact center is a customer service solution that enables companies to manage customer interactions and enquiries through the Microsoft Teams platform. Customer service representatives who use Microsoft Teams’ contact center can access customer information, view and respond to customer enquiries, and manage customer interactions directly within Microsoft Teams.

2. How does a contact center on Microsoft Teams work?

A Microsoft Teams contact centre integrates with other Microsoft tools and platforms, such as Microsoft Office 365, allowing businesses to access client information and manage interactions from a centralized location. Within Microsoft Teams, customer service agents can make and receive calls, chat with customers, have audio and video conferences, and share files with customers and other agents.

3. What features does a contact center on Microsoft Teams provide?

A contact center on Microsoft Teams includes inbound and outbound call management, chat and messaging, audio and video conferencing, and file sharing to assist enterprises in managing customer interactions and queries.

4. How do I set up a contact center on Microsoft Teams?

To set up a contact center on Microsoft Teams, organizations must install the contact center app within the Microsoft Teams platform and configure it to match their specific needs. Additional training may be required for customer service agents to become proficient in using the contact center on Microsoft Teams.

5. Can a contact center on Microsoft Teams be customised to meet the needs of my business?

Yes, a contact center on Microsoft Teams can be customized to a company’s exact requirements. Businesses can setup the contact center to integrate with other systems or platforms by selecting which functionalities to enable.

6. Is training required for customer service agents to use a contact center on Microsoft Teams?

Yes, customer support representatives may require training to become proficient in using a contact center on Microsoft Teams. Topics like navigating the Microsoft Teams interface, using contact center capabilities, and dealing with client enquiries and interactions can all be covered in training.

7. Is a contact center on Microsoft Teams suitable for businesses of all sizes?

Yes, a Microsoft Teams contact center is appropriate for enterprises of all sizes. The platform, regardless of size, may be designed to match the individual demands of a firm.

8. Can a contact center on Microsoft Teams be used for both inbound and outbound customer interactions?

Absolutely, a Microsoft Teams contact center can handle both inbound and outgoing customer contacts. Calls can be made and received by agents, as well as transferred to other agents or departments.

9. Is a contact center on Microsoft Teams secure?

Definitely, a Microsoft Teams call center is secure. To protect client data and interactions, the platform employs industry-standard security procedures.

1. What is a Contact Center on Microsoft Teams?

A Microsoft Teams’ contact center is a customer service solution that enables companies to manage customer interactions and inquiries through the Microsoft Teams platform. Customer service representatives who use Microsoft Teams’ contact center can access customer information, view and respond to customer inquiries, and manage customer interactions directly within Microsoft Teams.

2. How does a contact center on Microsoft Teams work?

A Microsoft Teams contact centre integrates with other Microsoft tools and platforms, such as Microsoft Office 365, allowing businesses to access client information and manage interactions from a centralized location. Within Microsoft Teams, customer service agents can make and receive calls, chat with customers, have audio and video conferences, and share files with customers and other agents.

3. What features does a contact center on Microsoft Teams provide?

A contact center on Microsoft Teams includes inbound and outbound call management, chat and messaging, audio and video conferencing, and file sharing to assist enterprises in managing customer interactions and queries.

4. How do I set up a contact center on Microsoft Teams?

To set up a contact center on Microsoft Teams, organisations must install the contact center app within the Microsoft Teams platform and configure it to match their specific needs. Additional training may be required for customer service agents to become proficient in using the contact center on Microsoft Teams.

5. Can a contact center on Microsoft Teams be customised to meet the needs of my business?

Yes, a contact center on Microsoft Teams can be customized to a company’s exact requirements. Businesses can setup the contact center to integrate with other systems or platforms by selecting which functionalities to enable.

6. Is training required for customer service agents to use a contact center on Microsoft Teams?

Yes, customer support representatives may require training to become proficient in using a contact center on Microsoft Teams. Topics like navigating the Microsoft Teams interface, using contact center capabilities, and dealing with client enquiries and interactions can all be covered in training.

7. Is a contact center on Microsoft Teams suitable for businesses of all sizes?

Yes, a Microsoft Teams contact center is appropriate for enterprises of all sizes. The platform, regardless of size, may be designed to match the individual demands of a firm.

8. Can a contact center on Microsoft Teams be used for both inbound and outbound customer interactions?

Absolutely, a Microsoft Teams contact center can handle both inbound and outgoing customer contacts. Calls can be made and received by agents, as well as transferred to other agents or departments.

9. Is a contact center on Microsoft Teams secure?

Definitely, a Microsoft Teams call center is secure. To protect client data and interactions, the platform employs industry-standard security procedures.

1. What is conversational Al?

Conversational Al refers to artificial intelligence systems that use speech or text to engage with humans naturally and conversationally. Voice assistants, chatbots, and virtual assistants are examples of this.

2. How does conversational Al work?

Conversational Al systems understand and respond to human input using natural language processing (NLP) and machine learning methods. They have been trained on large databases of human dialogue and may apply this knowledge to provide acceptable replies to user requests and inquiries.

3. What are some of the most common use cases of conversational AI?

Customer service chatbots, voice assistants for smart home devices, and virtual assistants for scheduling and task management are some typical use cases for conversational Al.

4. Can conversational Al take the role of human customer support representatives?

Conversational Al can enhance human customer support representatives but cannot completely replace them. While Al systems may handle many basic inquiries and activities, more complicated or sensitive customer encounters may still require the help of a human.

5. How can businesses use conversational Al?

Conversational Al can help companies enhance customer service, optimise procedures, and automate repetitive jobs. For example, a chatbot on a company’s website may answer commonly requested inquiries, whereas a virtual assistant can aid staff in managing their schedules and activities.

6. How does conversational Al help enterprises in cutting costs?

Conversational Al can assist businesses in cutting expenses. Companies may enhance customer satisfaction and eliminate the need for costly customer assistance by automating routine operations, simplifying procedures, and offering faster replies to customer inquiries. Businesses can boost sales and income by delivering personalised product suggestions to clients. Conversational Al can assist organisations in making data-driven choices that cut costs and enhance operations by analysing consumer data and providing insights.

7. How is conversational Al different from traditional Al?

Conversational Al is intended to communicate with humans naturally and conversationally, utilising speech or text. Traditional Al, on the other hand, focuses on issue resolution or job completion without human intervention.

8. Is conversational Al identical to chatbots?

A chatbot is a sort of conversational Al system meant to interact with humans via a chat interface, such as a messaging app or website. Chatbots may use NLP and ML techniques to interpret and respond to user input conversationally.

9. What is the future of conversational AI?

Conversational Al’s future will most likely feature further advancements in natural language processing and machine learning techniques, allowing Al systems to grow more intelligent and better able to understand and respond to a wide range of human input. Conversational Al may be integrated into a wider range of apps and gadgets, making it an even more pervasive aspect of our daily lives.

1. What is a CRM?

CRM integration is intended to provide a unified and seamless experience for managing customer data, communications, and interactions.

2. What is CRM integration with Viva telephony?

CRM integration with telephony is the process of linking your customer relationship management software with Viva’s telephony system to improve customer experience and increase efficiency.

3. What are the benefits of integrating telephony with CRM?

The benefits of integrating telephony with CRM include improved call management, enhanced customer experience, increased efficiency, and better sales tracking and reporting.

4. Is it difficult to integrate telephony with CRM?

The difficulty level of integrating telephony with CRM depends on the specific systems being used and the expertise of the person performing the integration. However, many modern telephony and CRM systems are designed to work seamlessly together.

5. What features are typically included in a CRM and telephony integration?

Common features of a CRM and telephony integration include automatic call logging, call routing, caller ID recognition, screen pops with customer information, and click-to-dial functionality.

6. Can I still use my existing telephony system after integrating it with CRM?

Yes, you can continue to use your existing telephony system after integrating it with CRM. However, some limitations may apply depending on the level of integration.

7. How does CRM integration with telephony improve call management?

CRM integration with telephony allows agents to easily view customer information before and during calls, reducing call handling time and improving the overall customer experience.

8. How does CRM integration with telephony improve efficiency?

Integration of CRM and telephony systems helps reduce manual
data entry and improve call routing, leading to more efficient use of time and resources.

9. Can CRM and telephony integration help with sales tracking and reporting?

Yes, the integration of CRM and telephony can help track sales calls and provide detailed reports on call outcomes, lead conversion rates, and sales team performance.

10. Is there a cost involved in integrating telephony with CRM?

Yes, there may be a cost involved in integrating telephony with CRM, depending on the systems being used and the level of customization required.

1. What is a Contact Center on Microsoft Teams?

A Microsoft Teams’ contact center is a customer service solution that enables companies to manage customer interactions and enquiries through the Microsoft Teams platform. Customer service representatives who use Microsoft Teams’ contact center can access customer information, view and respond to customer enquiries, and manage customer interactions directly within Microsoft Teams.

2. How does a contact center on Microsoft Teams work?

A Microsoft Teams contact centre integrates with other Microsoft tools and platforms, such as Microsoft Office 365, allowing businesses to access client information and manage interactions from a centralized location. Within Microsoft Teams, customer service agents can make and receive calls, chat with customers, have audio and video conferences, and share files with customers and other agents.

3. What features does a contact center on Microsoft Teams provide?

A contact center on Microsoft Teams includes inbound and outbound call management, chat and messaging, audio and video conferencing, and file sharing to assist enterprises in managing customer interactions and queries.

4. How do I set up a contact center on Microsoft Teams?

To set up a contact center on Microsoft Teams, organizations must install the contact center app within the Microsoft Teams platform and configure it to match their specific needs. Additional training may be required for customer service agents to become proficient in using the contact center on Microsoft Teams.

5. Can a contact center on Microsoft Teams be customised to meet the needs of my business?

Yes, a contact center on Microsoft Teams can be customized to a company’s exact requirements. Businesses can setup the contact center to integrate with other systems or platforms by selecting which functionalities to enable.

6. Is training required for customer service agents to use a contact center on Microsoft Teams?

Yes, customer support representatives may require training to become proficient in using a contact center on Microsoft Teams. Topics like navigating the Microsoft Teams interface, using contact center capabilities, and dealing with client enquiries and interactions can all be covered in training.

7. Is a contact center on Microsoft Teams suitable for businesses of all sizes?

Yes, a Microsoft Teams contact center is appropriate for enterprises of all sizes. The platform, regardless of size, may be designed to match the individual demands of a firm.

8. Can a contact center on Microsoft Teams be used for both inbound and outbound customer interactions?

Absolutely, a Microsoft Teams contact center can handle both inbound and outgoing customer contacts. Calls can be made and received by agents, as well as transferred to other agents or departments.

9. Is a contact center on Microsoft Teams secure?

Definitely, a Microsoft Teams call center is secure. To protect client data and interactions, the platform employs industry-standard security procedures.

10. What is a Contact Center on Microsoft Teams?

A Microsoft Teams’ contact center is a customer service solution that enables companies to manage customer interactions and inquiries through the Microsoft Teams platform. Customer service representatives who use Microsoft Teams’ contact center can access customer information, view and respond to customer inquiries, and manage customer interactions directly within Microsoft Teams.

11. How does a contact center on Microsoft Teams work?

A Microsoft Teams contact centre integrates with other Microsoft tools and platforms, such as Microsoft Office 365, allowing businesses to access client information and manage interactions from a centralized location. Within Microsoft Teams, customer service agents can make and receive calls, chat with customers, have audio and video conferences, and share files with customers and other agents.

12. What features does a contact center on Microsoft Teams provide?

A contact center on Microsoft Teams includes inbound and outbound call management, chat and messaging, audio and video conferencing, and file sharing to assist enterprises in managing customer interactions and queries.

13. How do I set up a contact center on Microsoft Teams?

To set up a contact center on Microsoft Teams, organisations must install the contact center app within the Microsoft Teams platform and configure it to match their specific needs. Additional training may be required for customer service agents to become proficient in using the contact center on Microsoft Teams.

14. Can a contact center on Microsoft Teams be customised to meet the needs of my business?

Yes, a contact center on Microsoft Teams can be customized to a company’s exact requirements. Businesses can setup the contact center to integrate with other systems or platforms by selecting which functionalities to enable.

15. Is training required for customer service agents to use a contact center on Microsoft Teams?

Yes, customer support representatives may require training to become proficient in using a contact center on Microsoft Teams. Topics like navigating the Microsoft Teams interface, using contact center capabilities, and dealing with client enquiries and interactions can all be covered in training.

16. Is a contact center on Microsoft Teams suitable for businesses of all sizes?

Yes, a Microsoft Teams contact center is appropriate for enterprises of all sizes. The platform, regardless of size, may be designed to match the individual demands of a firm.

17. Can a contact center on Microsoft Teams be used for both inbound and outbound customer interactions?

Absolutely, a Microsoft Teams contact center can handle both inbound and outgoing customer contacts. Calls can be made and received by agents, as well as transferred to other agents or departments.

18. Is a contact center on Microsoft Teams secure?

Definitely, a Microsoft Teams call center is secure. To protect client data and interactions, the platform employs industry-standard security procedures.

19. What exactly is a virtual agent?

A virtual agent, also known as a virtual assistant or chatbot, is a computer software that simulates human-to-human interaction, typically through the Internet.

20. How does a virtual agent function?

Virtual agents use natural language processing (NLP) technology to receive and interpret user inputs and create answers based on predetermined rules or machine learning models. They can also be linked to other systems or databases to supply data or conduct activities.

21. What functions does a virtual agent have?

Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

22. Is there a difference between a virtual agent and a chatbot?

Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

23. How can I communicate with a virtual agent?

Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

24. Is it possible to communicate with a virtual agent?

Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

25. Can a virtual agent replace the role of a human customer support representative?

In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

26. Is it safe to provide a virtual agent with personal information?

As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy rules of any virtual agents with whom you communicate and only give personal information that is required for the work at hand.

27. Is virtual assistance accessible in all languages?

Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to your input.

28. Is there a status feature in WhatsApp Business?

In 2021, WhatsApp updated its Business Accounts with the ability to post status updates and update users on events. On the app interface, go to the Status tab, tap the icon for your profile picture, and then upload the required media.

29. Do calls on WhatsApp Business get recorded?

No, WhatsApp does not automatically tape any of your conversations with customers. Additionally, it does not support the app’s call recording feature. All your communications with your clients, including calls, chats, and media sharing, are end-to-end encrypted to protect conversational privacy. However, you can get the recording functionality from third-party plugins or apps that are offered on the app store.

30. What functions does a virtual agent have?

Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

31. Is there a difference between a virtual agent and a chatbot?

Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

32. How can I communicate with a virtual agent?

Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

33. Is it possible to communicate with a virtual agent?

Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

34. Can a virtual agent replace the role of a human customer support representative?

In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

35. Is it safe to provide a virtual agent with personal information?

As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy rules of any virtual agents with whom you communicate and only give personal information that is required for the work at hand.

36. Is virtual assistance accessible in all languages?

Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to your input.

37. What is conversational Al?

Conversational Al refers to artificial intelligence systems that use speech or text to engage with humans naturally and conversationally. Voice assistants, chatbots, and virtual assistants are examples of this.

38. How does conversational Al work?

Conversational Al systems understand and respond to human input using natural language processing (NLP) and machine learning methods. They have been trained on large databases of human dialogue and may apply this knowledge to provide acceptable replies to user requests and inquiries.

39. What are some of the most common use cases of conversational AI?

Customer service chatbots, voice assistants for smart home devices, and virtual assistants for scheduling and task management are some typical use cases for conversational Al.

40. Can conversational Al take the role of human customer support representatives?

Conversational Al can enhance human customer support representatives but cannot completely replace them. While Al systems may handle many basic inquiries and activities, more complicated or sensitive customer encounters may still require the help of a human.

41. How can businesses use conversational Al?

Conversational Al can help companies enhance customer service, optimise procedures, and automate repetitive jobs. For example, a chatbot on a company’s website may answer commonly requested inquiries, whereas a virtual assistant can aid staff in managing their schedules and activities.

42. How does conversational Al help enterprises in cutting costs?

Conversational Al can assist businesses in cutting expenses. Companies may enhance customer satisfaction and eliminate the need for costly customer assistance by automating routine operations, simplifying procedures, and offering faster replies to customer inquiries. Businesses can boost sales and income by delivering personalised product suggestions to clients. Conversational Al can assist organisations in making data-driven choices that cut costs and enhance operations by analysing consumer data and providing insights.

43. How is conversational Al different from traditional Al?

Conversational Al is intended to communicate with humans naturally and conversationally, utilising speech or text. Traditional Al, on the other hand, focuses on issue resolution or job completion without human intervention.

44. Is conversational Al identical to chatbots?

A chatbot is a sort of conversational Al system meant to interact with humans via a chat interface, such as a messaging app or website. Chatbots may use NLP and ML techniques to interpret and respond to user input conversationally.

45. What is the future of conversational AI?

Conversational Al’s future will most likely feature further advancements in natural language processing and machine learning techniques, allowing Al systems to grow more intelligent and better able to understand and respond to a wide range of human input. Conversational Al may be integrated into a wider range of apps and gadgets, making it an even more pervasive aspect of our daily lives.

1. What is edge computing?

Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve latency, bandwidth usage, and other performance-related issues.

2. Why is edge computing important?

Edge computing is important because it enables faster processing and analysis of data in real-time, which is critical for applications that require low latency and high performance.

3. What are the benefits of edge computing?

Edge computing offers benefits such as reduced latency, improved security, decreased bandwidth usage, enhanced reliability, and improved scalability.

4. What are some use cases for edge computing?

Some use cases for edge computing include remote monitoring, predictive maintenance, real-time analytics, and smart grid management.

5. What are the challenges of implementing edge computing?

Some challenges of implementing edge computing include managing security, interoperability, scalability, and integration with existing systems.

6. How does edge computing differ from cloud computing?

Edge computing differs from cloud computing in that it brings computation and data storage closer to the source of data, while cloud computing centralises computing resources in remote data centers.

7. What are the key components of an edge computing architecture?

An edge computing architecture typically includes edge devices, edge gateways, edge servers, and cloud servers.

8. How can businesses get started with edge computing?

Businesses can get started with edge computing by assessing their needs, identifying suitable use cases, choosing the right hardware and software, and implementing a proof-of-concept project to test the technology.

9. How does Edge computing impact data privacy and security?

Edge computing can improve data privacy and security by enabling data processing and analysis to occur locally, reducing the need to transmit sensitive data over the network.

10. Can Edge computing work alongside cloud computing?

Yes, edge computing and cloud computing can work together in a hybrid computing environment to provide the benefits of both centralised and distributed computing.

1. What is managed enterprise broadband internet service?

Broadband is a shared non symmetrical network provides high speed internet access via multiple types of technologies including fibre optic, wireless, cable, and 4G/5G network. Managed service eliminates the complexity found in multivendor, multi technology legacy networks.

2. What is the difference between ADSL and FTTH broadband service?

ADSL is a (Asymmetric Digital Subscriber Line) service are given on copper (telephone) lines whereas FTTH (Fibre To The Home) on other hand, adopts optical fibre that allows long distance transmission and more stable signal.

3. What is the difference between home and business internet?

The most significant difference between home and business internet, using a fibre service plan as an example, is not necessarily the advertised speed, but rather the additional features, level of customer support, ease of customization, and higher price.

4. How to Select a managed broadband enterprise service provider?

The first step is to determine what is available at your business address, as providers and speeds vary greatly by location. A quick online search based on your location should provide you with a short list of options in your area.

5. What is a business broadband?

Business broadband is a high-speed internet connection designed for use in offices and other commercial settings. Consider it a commercial-grade internet solution with additional features and dedicated customer support, which is frequently backed by a strong service-level agreement (SLA).

6. What are the additional features of a business broadband?

Static IP addresses and additional layers of security, such as firewalls and cloud-based DDoS protection, are also widely available from major business broadband service providers.

7. How much speed is required for a small business?

A cable internet package with speeds greater than 100 Mbps may be sufficient for small businesses that do not rely heavily on cloud- based services. Larger businesses or those that rely heavily on cloud- based systems should prioritise higher internet speeds for smooth HD video conferencing and uninterrupted communication with their cloud-based software.

8. Is business broadband faster than residential broadband?

Typically, business-class internet plans will provide faster internet speeds to provide better connections for businesses. A high-speed internet connection combines both download and upload speeds. Upload speed affects your ability to upload files to the cloud or back up data to a server, whereas download speed is required for streaming and downloading content.

9. What is a Static IP?

A static IP address will also improve the reliability and security of your network. If you need to host your own server, you may require a static IP address for your business. A static IP address may also be required if you have remote employees who need to access the company network or if you need to set up a virtual private network.

1. What did Viva Digitally initially offer in 2008?

Initially, in 2008, we started with basic voice services and expanded to include bandwidth distribution, conferencing solutions, webcasting, and remote worker solutions.

2. How did Viva Digitally develop its integrated platform?

Realising the need for a unified solution, we decided to allow customers to choose their communication needs from a single platform with one bill. This led to the creation of a simplified, user-friendly solution enabling communication from any device and location. Our goal has been to offer next-generation voice and data applications to digitally transforming companies, ensuring digital inclusion and continuous connectivity.

3. What services does Viva Digitally provide today?

Today, Viva Digitally offers virtual office solutions, SOHO solutions, mobility, aggregated bandwidth with 100% SLAs, conferencing, telephony, and a call centre platform with WebRTC, Intelligent Chatbot, Video Interactions, and text and voice analytics, all on a pay-as-you-go cloud model. As an innovative communication technology company, we are dedicated to delivering affordable products to the digital society, supporting digitally transforming companies, and ensuring constant connectivity. Additionally, we provide a comprehensive range of communication solutions, including Microsoft Teams Telephony, Cloud Contact Centres, Chatbots, and AI, alongside voice connectivity and high-speed internet options. With remote connectivity powered by SD-WAN and 5G/4G, we ensure your business remains connected and secure.

1. What is a CRM?

CRM integration is intended to provide a unified and seamless experience for managing customer data, communications, and interactions.

2. What is CRM integration with Viva telephony?

CRM integration with telephony is the process of linking your customer relationship management software with Viva’s telephony system to improve customer experience and increase efficiency.

3. What are the benefits of integrating telephony with CRM?

The benefits of integrating telephony with CRM include improved call management, enhanced customer experience, increased efficiency, and better sales tracking and reporting.

4. Is it difficult to integrate telephony with CRM?

The difficulty level of integrating telephony with CRM depends on the specific systems being used and the expertise of the person performing the integration. However, many modern telephony and CRM systems are designed to work seamlessly together.

5. What features are typically included in a CRM and telephony integration?

Common features of a CRM and telephony integration include automatic call logging, call routing, caller ID recognition, screen pops with customer information, and click-to-dial functionality.

6. Can I still use my existing telephony system after integrating it with CRM?

Yes, you can continue to use your existing telephony system after integrating it with CRM. However, some limitations may apply depending on the level of integration.

7. How does CRM integration with telephony improve call management?

CRM integration with telephony allows agents to easily view customer information before and during calls, reducing call handling time and improving the overall customer experience.

8. How does CRM integration with telephony improve efficiency?

Integration of CRM and telephony systems helps reduce manual
data entry and improve call routing, leading to more efficient use of time and resources.

9. Can CRM and telephony integration help with sales tracking and reporting?

Yes, the integration of CRM and telephony can help track sales calls and provide detailed reports on call outcomes, lead conversion rates, and sales team performance.

10. Is there a cost involved in integrating telephony with CRM?

Yes, there may be a cost involved in integrating telephony with CRM, depending on the systems being used and the level of customization required.

11. What is Click-to-Call, and how does it work?

Click-to-Call is a digital communication solution that allows customers to initiate a phone call with a company with a single click. The customer clicks on a button, and the system initiates a phone call to the company’s phone number.

12. Do I need special software to use Click-to-Call?

No, you don’t need any special software to use Click-to-Call. All you need is an internet connection and a device with a web browser.

13. What are the benefits of using Click-to-Call?

Click-to-Call offers several benefits, including increased customer engagement, better lead capture, improved customer experience, and increased sales.

14. Can I customise my Click-to-Call button?

Yes, you can customise your Click-to-Call button to match your branding, and you can also add a text message or a pop-up form to gather customer information.

15. Is Click-to-Call secure?

Yes, Click-to-Call is secure as it uses encryption technology to protect the information that is transmitted during the call.

16. Can I use Click-to-Call on my mobile device?

Yes, you can use Click-to-Call on your mobile device, as long as you have an internet connection and a web browser.

17. How do I integrate Click-to-Call with my existing phone system?

Click-to-Call can be easily integrated with your existing phone system through API integration.

18. Can I track the performance of my Click-to-Call button?

Yes, you can track the performance of your Click-to-Call button, including the number of clicks, calls made, and conversion rates.

19. Is Click-to-Call cost-effective?

Yes, Click-to-Call is cost-effective as it eliminates the need for manual dialing, reduces call handling time, and improves agent productivity.

20. Does Click-to-Call work internationally?

Yes, Click-to-Call works internationally, as long as the company has a valid phone number and a reliable internet connection.

1. What is the benefit of dedicated internet service?

A dedicated Internet is a premium service and dedicated connection which provides uncontended symmetrical speeds for uploads and downloads. It is majorly used by an enterprises and businesses to transfer large amount of data over internet.

2. What is the difference between dedicated Internet service and broadband service?

A dedicated Internet offers symmetrical network where uploads and download are 1:1 ratio through an optical fibre cable or radio links or any combination of direct line from the POP/Nodal point to customer end whereas broadband connection is a shared / non symmetrical network offer from the nearest CP (central point device) which would be placed for multiple users/customers.

3. What is the meaning of SLA?

A service-level agreement (SLA) defines the expectations of the service provider and the customer and explains the products or services to be supplied, the single point of contact for end-user complaints, and the metrics used to monitor and approve the process’s performance.

4. How to set up a leased line?

Consider factors such as the number of users, the intensity of consumption, and the cost before purchasing a leased line. Before you start, consider the advantages and drawbacks of upload and download speed, dependability, cost, and installation time. Create a backup plan, comprehend the circuit’s visibility needs, and lastly, decide where the circuit will be located.

5. What is a dedicated leased line?

A leased line is a reserved circuit between two specified points that is always open. This is in contrast to traditional telephone services, which reuse the same circuit through switching. Large corporations typically use them to connect two or more sites that require a constant fast connection.

6. How will a dedicated leased line benefit my company?

Leased lines not only provide a high-speed network, but they also provide constant speeds. This may be a big benefit for firms that upload and download enormous amounts of data. With a leased line, you may select your bandwidth, ensuring that your business has the necessary speed.

7. How to link two locations together?

If you wish to connect two sites, your supplier will supply two leased line circuits. One from Point A to their nearest data centre to Point A, and another from Point B to their nearest data centre to Point B. If the nearest data centres to Points A and B are not the same, the provider will connect the middle bit via its core network, a high bandwidth ultra-resilient network that connects essential points.

8. Where is dedicated line used?

A dedicated line is also often used to link and transport call traffic or to offer connection at corporate premises, which employees may use on-site, remotely, or from home. In the past, many businesses used dedicated leased lines to link their business phone systems to the public network.

9. How does a dedicated leased line work?

Data is transferred at the speed of light. A leased line connection is a legal agreement between a service provider and a user. In exchange for an annual, quarterly, or monthly fee, the supplier provides a symmetric or bidirectional telecommunications connection that links two or more sites.

10. What is managed enterprise broadband internet service?

Broadband is a shared non symmetrical network provides high speed internet access via multiple types of technologies including fibre optic, wireless, cable, and 4G/5G network. Managed service eliminates the complexity found in multivendor, multi technology legacy networks.

11. What is the difference between ADSL and FTTH broadband service?

ADSL is a (Asymmetric Digital Subscriber Line) service are given on copper (telephone) lines whereas FTTH (Fibre To The Home) on other hand, adopts optical fibre that allows long distance transmission and more stable signal.

12. What is the difference between home and business internet?

The most significant difference between home and business internet, using a fibre service plan as an example, is not necessarily the advertised speed, but rather the additional features, level of customer support, ease of customization, and higher price.

13. How to Select a managed broadband enterprise service provider?

The first step is to determine what is available at your business address, as providers and speeds vary greatly by location. A quick online search based on your location should provide you with a short list of options in your area.

14. What is a business broadband?

Business broadband is a high-speed internet connection designed for use in offices and other commercial settings. Consider it a commercial-grade internet solution with additional features and dedicated customer support, which is frequently backed by a strong service-level agreement (SLA).

15. What are the additional features of a business broadband?

Static IP addresses and additional layers of security, such as firewalls and cloud-based DDoS protection, are also widely available from major business broadband service providers.

16. How much speed is required for a small business?

A cable internet package with speeds greater than 100 Mbps may be sufficient for small businesses that do not rely heavily on cloud- based services. Larger businesses or those that rely heavily on cloud- based systems should prioritise higher internet speeds for smooth HD video conferencing and uninterrupted communication with their cloud-based software.

17. Is business broadband faster than residential broadband?

Typically, business-class internet plans will provide faster internet speeds to provide better connections for businesses. A high-speed internet connection combines both download and upload speeds. Upload speed affects your ability to upload files to the cloud or back up data to a server, whereas download speed is required for streaming and downloading content.

18. What is a Static IP?

A static IP address will also improve the reliability and security of your network. If you need to host your own server, you may require a static IP address for your business. A static IP address may also be required if you have remote employees who need to access the company network or if you need to set up a virtual private network.

1. What is the benefit of dedicated internet service?

A dedicated Internet is a premium service and dedicated connection which provides uncontended symmetrical speeds for uploads and downloads. It is majorly used by an enterprises and businesses to transfer large amount of data over internet.

2. What is the difference between dedicated Internet service and broadband service?

A dedicated Internet offers symmetrical network where uploads and download are 1:1 ratio through an optical fibre cable or radio links or any combination of direct line from the POP/Nodal point to customer end whereas broadband connection is a shared / non symmetrical network offer from the nearest CP (central point device) which would be placed for multiple users/customers.

3. What is the meaning of SLA?

A service-level agreement (SLA) defines the expectations of the service provider and the customer and explains the products or services to be supplied, the single point of contact for end-user complaints, and the metrics used to monitor and approve the process’s performance.

4. How to set up a leased line?

Consider factors such as the number of users, the intensity of consumption, and the cost before purchasing a leased line. Before you start, consider the advantages and drawbacks of upload and download speed, dependability, cost, and installation time. Create a backup plan, comprehend the circuit’s visibility needs, and lastly, decide where the circuit will be located.

5. What is a dedicated leased line?

A leased line is a reserved circuit between two specified points that is always open. This is in contrast to traditional telephone services, which reuse the same circuit through switching. Large corporations typically use them to connect two or more sites that require a constant fast connection.

6. How will a dedicated leased line benefit my company?

Leased lines not only provide a high-speed network, but they also provide constant speeds. This may be a big benefit for firms that upload and download enormous amounts of data. With a leased line, you may select your bandwidth, ensuring that your business has the necessary speed.

7. How to link two locations together?

If you wish to connect two sites, your supplier will supply two leased line circuits. One from Point A to their nearest data centre to Point A, and another from Point B to their nearest data centre to Point B. If the nearest data centres to Points A and B are not the same, the provider will connect the middle bit via its core network, a high bandwidth ultra-resilient network that connects essential points.

8. Where is dedicated line used?

A dedicated line is also often used to link and transport call traffic or to offer connection at corporate premises, which employees may use on-site, remotely, or from home. In the past, many businesses used dedicated leased lines to link their business phone systems to the public network.

9. How does a dedicated leased line work?

Data is transferred at the speed of light. A leased line connection is a legal agreement between a service provider and a user. In exchange for an annual, quarterly, or monthly fee, the supplier provides a symmetric or bidirectional telecommunications connection that links two or more sites.

1. What is Managed SD-WAN as a Service?

Managed SD-WAN as a Service is a cloud-based networking solution in which a service provider manages the deployment, management, and maintenance of an organisation’s SD-WAN infrastructure.

2. What are the key benefits of Managed SD-WAN as a Service?

Benefits include simplified deployment, centralised management, enhanced network visibility, improved application performance, increased scalability, and cost optimisation.

3. How does Managed SD-WAN as a Service differ from traditional WAN solutions?

When compared to traditional WAN solutions, managed SD-WAN as a Service provides greater flexibility, agility, and control over network traffic. For dynamic routing and centralised management, it employs software-defined networking principles.

4. Is Managed SD-WAN as a Service suitable for businesses of all sizes?

Yes, Managed SD-WAN as a Service is suitable for businesses of all sizes, from small and medium enterprises to large corporations, as it can be tailored to meet specific requirements.

5. Is it possible to integrate Managed SD-WAN as a Service with existing network infrastructure?

Yes, Managed SD-WAN as a Service can be integrated with existing network infrastructure, taking advantage of hybrid WAN deployments to optimise connectivity and leverage existing investments.

6. Does Managed SD-WAN Service support multiple types of network connections?

Yes, Managed SD-WAN as a Service supports a variety of network connections, including MPLS, broadband internet, LTE, and others, allowing for hybrid and diverse network architectures.

7. What level of security is provided with Managed SD-WAN as a Service?

Managed SD-WAN as a Service includes advanced security features like encryption, next-generation firewalls, intrusion detection and prevention systems, and secure connectivity options like VPNs.

8. Is Managed SD-WAN as a Service capable of ensuring high availability and uptime?

Yes, by using multiple network connections, automatic failover mechanisms, and proactive monitoring, Managed SD-WAN as a Service can ensure high availability.

9. Does Managed SD-WAN as a Service offer centralised monitoring and reporting?

Yes, Managed SD-WAN as a Service offers centralised monitoring and reporting, as well as real-time insight into network performance, application usage, and security events.

10. How does Managed SD-WAN as a Service help in reducing costs?

Managed SD-WAN as a Service helps organisations cut costs by allowing them to leverage low-cost internet connections, prioritise critical applications, and streamline network management processes.

1. What is VIVA Teams Connect (VTC)?

Viva Teams Connect is a single cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams.

2. What is Cloud Telephony?

A form of unified communications as a service (UCaaS), cloud telephony essentially allows organisations to run a business phone system through their internet connection. Cloud telephony, also referred to as “cloud calling,” offers business voice services.

3. How VTC can help you be a Global Teams Player?

You can make and receive global calls from Teams/Non-Teams users directly on your Microsoft teams phone systems using VIVA Teams Connect.

4. What is Hybrid Calling?

Hybrid calling is a collaborative approach of working that allows everyone to use Teams as the platform for both internal and external conversations as well as communications.

5. What is SBC?

A session border controller (SBC) is a specific hardware device or software application that manages how phone calls are originated, performed, and terminated on a voice over IP (VoIP) network.

6. How to integrate CRM with MS Teams

Users of Teams can access customer engagement and information from other CRM systems with ease. If your agents are comfortable using Microsoft Teams, VIVA Teams Connect can map data from your CRMs and business applications to the MS Teams platform, providing your agents with a centralised view.

1. What is Multibranch Connectivity?

Multibranch connectivity refers to the networking setup that allows multiple branches or remote locations of an organisation to be interconnected.

2. Why is Multibranch Connectivity important?

Multibranch Connectivity offers seamless communication, data sharing, and resource access between branches, encouraging collaboration and improving operational efficiency.

3. Can Multibranch Connectivity help reduce costs?

Yes, Multibranch Connectivity can help reduce costs by consolidating network infrastructure, enabling shared resources, and optimising bandwidth usage.

4. Is Multibranch Connectivity capable of supporting both data and voice communication?

Yes, Multibranch Connectivity supports both data and voice communication, enabling unified communication between branches.

5. Can Multibranch Connectivity efficiently handle large data transfers?

Yes, by utilising high-speed connections and optimising network resources, Multibranch Connectivity can handle large data transfers efficiently.

6. ls real-time collaboration supported by Multibranch Connectivity?

Yes, Multibranch Connectivity supports real-time collaboration applications, allowing employees from different branches to seamlessly collaborate.

7. Is Multibranch Connectivity secure?

Yes, Multibranch Connectivity can be secured using encryption, firewalls, and other security measures to protect data while it is being transmitted between branches.

8. Is it possible for Multibranch Connectivity to prioritise certain types of network traffic?

Yes, Multibranch Connectivity can prioritise network traffic based on predefined rules, ensuring that critical applications get the bandwidth they require.

9. Can Multibranch Connectivity help with hybrid cloud deployments?

Yes, Multibranch Connectivity can support hybrid cloud deployments, allowing branches to access resources both on- premises and in the cloud.

10. Does a centralised management system required for Multibranch Connectivity?

Centralised management systems that provide visibility, configuration control, and monitoring across multiple branches benefit multibranch connectivity.

1. What is Managed SD-WAN as a Service?

Managed SD-WAN as a Service is a cloud-based networking solution in which a service provider manages the deployment, management, and maintenance of an organisation’s SD-WAN infrastructure.

2. What are the key benefits of Managed SD-WAN as a Service?

Benefits include simplified deployment, centralised management, enhanced network visibility, improved application performance, increased scalability, and cost optimisation.

3. How does Managed SD-WAN as a Service differ from traditional WAN solutions?

When compared to traditional WAN solutions, managed SD-WAN as a Service provides greater flexibility, agility, and control over network traffic. For dynamic routing and centralised management, it employs software-defined networking principles.

4. Is Managed SD-WAN as a Service suitable for businesses of all sizes?

Yes, Managed SD-WAN as a Service is suitable for businesses of all sizes, from small and medium enterprises to large corporations, as it can be tailored to meet specific requirements.

5. Is it possible to integrate Managed SD-WAN as a Service with existing network infrastructure?

Yes, Managed SD-WAN as a Service can be integrated with existing network infrastructure, taking advantage of hybrid WAN deployments to optimise connectivity and leverage existing investments.

6. Does Managed SD-WAN Service support multiple types of network connections?

Yes, Managed SD-WAN as a Service supports a variety of network connections, including MPLS, broadband internet, LTE, and others, allowing for hybrid and diverse network architectures.

7. What level of security is provided with Managed SD-WAN as a Service?

Managed SD-WAN as a Service includes advanced security features like encryption, next-generation firewalls, intrusion detection and prevention systems, and secure connectivity options like VPNs.

8. Is Managed SD-WAN as a Service capable of ensuring high availability and uptime?

Yes, by using multiple network connections, automatic failover mechanisms, and proactive monitoring, Managed SD-WAN as a Service can ensure high availability.

9. Does Managed SD-WAN as a Service offer centralised monitoring and reporting?

Yes, Managed SD-WAN as a Service offers centralised monitoring and reporting, as well as real-time insight into network performance, application usage, and security events.

10. How does Managed SD-WAN as a Service help in reducing costs?

Managed SD-WAN as a Service helps organisations cut costs by allowing them to leverage low-cost internet connections, prioritise critical applications, and streamline network management processes.

11. What is SMOAD Controlled WiFi?

SMOAD Controlled WiFi is a standalone or centralised WiFi offering from SMOAD Networks. It is a hassle-free, zero-touch provisioned product that provides a means of secure internet access by filtering out unauthorised content and allowing only secured and legitimate content on the web.

12. What is content filtering?

It is a method to filter out web access by looking at the type of content being accessed by the users and not just the URL. When a user tries to access any website or application over the Internet, the packet is inspected for the content, the destination website or application it will provide. Based on the defined policy, the specific content is either allowed or blocked.

13. Who can utilise this product?

Remote workers, WFH users, and even home users can use this product. You can simply connect your internet connection to its WAN port and start using it.

14. Do I need to define my policies?

No, there is no need to define any content filtering policy. All policies are predefined and hard coded, which makes it very simple to use and deploy.

15. What is Multibranch Connectivity?

Multibranch connectivity refers to the networking setup that allows multiple branches or remote locations of an organisation to be interconnected.

16. Why is Multibranch Connectivity important?

Multibranch Connectivity offers seamless communication, data sharing, and resource access between branches, encouraging collaboration and improving operational efficiency.

17. Can Multibranch Connectivity help reduce costs?

Yes, Multibranch Connectivity can help reduce costs by consolidating network infrastructure, enabling shared resources, and optimising bandwidth usage.

18. Is Multibranch Connectivity capable of supporting both data and voice communication?

Yes, Multibranch Connectivity supports both data and voice communication, enabling unified communication between branches.

19. Can Multibranch Connectivity efficiently handle large data transfers?

Yes, by utilising high-speed connections and optimising network resources, Multibranch Connectivity can handle large data transfers efficiently.

20. ls real-time collaboration supported by Multibranch Connectivity?

Yes, Multibranch Connectivity supports real-time collaboration applications, allowing employees from different branches to seamlessly collaborate.

21. Is Multibranch Connectivity secure?

Yes, Multibranch Connectivity can be secured using encryption, firewalls, and other security measures to protect data while it is being transmitted between branches.

22. Is it possible for Multibranch Connectivity to prioritise certain types of network traffic?

Yes, Multibranch Connectivity can prioritise network traffic based on predefined rules, ensuring that critical applications get the bandwidth they require.

23. Can Multibranch Connectivity help with hybrid cloud deployments?

Yes, Multibranch Connectivity can support hybrid cloud deployments, allowing branches to access resources both on- premises and in the cloud.

24. Does a centralised management system required for Multibranch Connectivity?

Centralised management systems that provide visibility, configuration control, and monitoring across multiple branches benefit multibranch connectivity.

25. What is edge computing?

Edge computing is a distributed computing paradigm that brings computation and data storage closer to the location where it is needed to improve latency, bandwidth usage, and other performance-related issues.

26. Why is edge computing important?

Edge computing is important because it enables faster processing and analysis of data in real-time, which is critical for applications that require low latency and high performance.

27. What are the benefits of edge computing?

Edge computing offers benefits such as reduced latency, improved security, decreased bandwidth usage, enhanced reliability, and improved scalability.

28. What are some use cases for edge computing?

Some use cases for edge computing include remote monitoring, predictive maintenance, real-time analytics, and smart grid management.

29. What are the challenges of implementing edge computing?

Some challenges of implementing edge computing include managing security, interoperability, scalability, and integration with existing systems.

30. How does edge computing differ from cloud computing?

Edge computing differs from cloud computing in that it brings computation and data storage closer to the source of data, while cloud computing centralises computing resources in remote data centers.

31. What are the key components of an edge computing architecture?

An edge computing architecture typically includes edge devices, edge gateways, edge servers, and cloud servers.

32. How can businesses get started with edge computing?

Businesses can get started with edge computing by assessing their needs, identifying suitable use cases, choosing the right hardware and software, and implementing a proof-of-concept project to test the technology.

33. How does Edge computing impact data privacy and security?

Edge computing can improve data privacy and security by enabling data processing and analysis to occur locally, reducing the need to transmit sensitive data over the network.

34. Can Edge computing work alongside cloud computing?

Yes, edge computing and cloud computing can work together in a hybrid computing environment to provide the benefits of both centralised and distributed computing.

35. What is WAN for Road Warriors?

WAN for Road Warriors is a specialised networking solution that provides secure and reliable Wide Area Network (WAN) connectivity for mobile and remote users. It ensures encrypted access to core business applications and data over cellular networks, enhancing data security and network performance.

36. How does SMOAD Soft Edge (SASE) benefit field users?

SMOAD Soft Edge (SASE) Secure Access Service Edge deploys secure tunnelling on mobile devices, confirming encrypted and authenticated data transmission to core applications over cellular networks. This setup enables field users to securely access business-critical data from remote locations. Using SASE, the critical applications accessed by field personnel will be protected through advanced security tunnels, ensuring that sensitive information remains secure even when using cellular Internet.

37. What are the encryption protocols used in WAN for Road Warriors?

WAN for Road Warriors implements robust encryption protocols to safeguard sensitive data and other critical information from potential threats and unauthorised access, confirming data integrity and confidentiality.

38. How does SMOAD Orchestrator contribute to network management?

SMOAD Orchestrator serves as central management software to monitor and manage network traffic effectively. It provides visibility into network activities, optimising performance, and guaranteeing smooth connectivity for field users.

39. What is the significance of performance monitoring in this solution?

Performance monitoring improves network capabilities by establishing optimal connectivity and reliability for field users accessing critical applications remotely. It helps maintain high-performance levels and resolves network issues promptly.

40. How does SMOAD Network Tunnel ensure security and control?

SMOAD Network Tunnel integrates with SMOAD Gateway to maintain centralised control over network access. It ensures a safe environment by authenticating devices before granting access, thereby protecting company data from external threats.

41. On which endpoints can SMOAD Soft clients be installed?

SMOAD Soft clients can be installed on various endpoints, including computers, laptops, Android mobiles, and tablets. This allows employees to securely access financial data, project information, and other confidential data from remote locations.

42. What benefits does WAN for Road Warriors offer to remote work environments?

WAN for Road Warriors enables remote workers to have an “in-office” experience with full access to corporate data away from the office. It increases productivity, compliance, and reliability for field representatives and mobile employees.

43. How does WAN for Road Warriors support a remote workforce?

WAN for Road Warriors facilitates efficient access to critical business applications, allowing remote employees to work securely and effectively. It supports compliance with data security regulations and boosts productivity in remote work settings.

44. Why choose SMOAD NETWORKS for protecting company data?

SMOAD NETWORKS ensures the security of a remote workforce while leveraging the benefits of a holistic IT security concept. It safeguards technical infrastructures, systems, and networks against cyber threats, maintaining the integrity and confidentiality of corporate data.

45. What is wireless SD-WAN?

Wireless SD-WAN is a cloud-based networking solution that combines SD-WAN, LTE, and Wi-Fi technologies to provide a seamless and secure networking experience.

46. How does wireless SD-WAN work?

Wireless SD-WAN uses a software-defined approach to networking that allows businesses to manage their network traffic and applications more efficiently. It also utilises wireless connections, such as cellular or satellite, to connect remote locations or workers to the network.

47. What are the benefits of wireless SD-WAN?

Wireless SD-WAN offers benefits such as improved network performance, reliable and secure connectivity, reduced costs, simplified network management, and faster deployment of new services.

48. How is Viva’s Wireless SD-WAN different from other networking solutions?

Our product offers a centralised management console, intelligent routing, seamless failover, secure VPN connectivity, advanced analytics, and 24/7 support, making it a comprehensive networking solution for businesses.

49. Can I deploy Viva’s Wireless SD- WAN in my existing network infrastructure?

Yes, our product can be easily integrated into your existing network infrastructure, making the transition seamless and hassle-free.

50. What types of organisations can benefit from wireless SD-WAN?

Organisations of all sizes can benefit from wireless SD-WAN, but it is particularly useful for those with remote locations, mobile workers, and high-bandwidth applications.

51. How does wireless SD-WAN improve network security?

Wireless SD-WAN can improve network security by providing secure connectivity through encrypted tunnels, application-based traffic routing, and built-in security features such as firewalls and intrusion detection/prevention.

52. Can wireless SD-WAN work with existing network infrastructure?

Yes, wireless SD-WAN can work with existing network infrastructure, making it easy to integrate with legacy systems and avoid costly network upgrades.

53. How does wireless SD-WAN address the challenges of network congestion?

Wireless SD-WAN can address network congestion by intelligently routing traffic over the most appropriate connection based on factors such as application type, bandwidth availability, and network conditions.

54. How does wireless SD-WAN address the needs of remote workers?

Wireless SD-WAN can address the needs of remote workers by providing secure, high-performance connectivity to corporate resources from anywhere, using a variety of devices and connectivity options.

55. What is Viva Fusion (SD-ILL)?

SD-ILL is an acronym for “Software Defined – Internet Leased line”, a future-ready technology that is a fusion of the dual broadband link to offer 1:1 symmetric throughput of leased line Internet. It enables business continuity by having a built-in backup in nature for path diversity and automatic shift over of traffic to ensure maximum uptime.

56. Why Viva Fusion (SD-ILL)?

The SD-ILL comes with an attractive price structure bundled with various value-added services at the same cost, making the customers hassle-free network services for business continuity.

57. How does Viva Fusion diverge from traditional ILL?

The current Internet market is predominantly multiple ISPs offering their traditional ILL to customers. But, with many limitations, such as feasibility becoming an issue on terrestrial, wireless connectivity has issues like permissions for mounting the antennas & masts, high initial costs, and the customer having to depend on multiple service providers to connect remote locations. In contrast, Viva Fusion leverages broadband last miles and enables software-defined leased lines to customers across locations.
Also, the traditional ILL is more expensive, and backup links with managed services come at an additional cost.

58. Who are the potential customers for Viva Fusion (SD-ILL)?

While businesses of all sizes may use Viva Fusion, it is ideal for SMEs with branch offices across multiple locations. Companies today find managing multiple internet service providers for various site offices challenging. Viva Fusion solves this issue by becoming a single point of contact for all your locations.

59. Does Viva Fusion have wireless Internet solutions?

Viva Fusion offers SD-ILL on the wired network and a complete cellular-based wireless Internet solution using our proprietary modem. It comprises various built-in SIM slots, high gain power antennas and 2 WAN ports as an option. The multi-cellular connection gives carrier-level redundancy with automatic shiftover of traffic between the network when any one line fails.

60. Does the cellular wireless solution offer Static IP / Public IP?

Viva Fusion proprietary software enables the Static IP for the cellular network. It ensures the traffic has the source IP for the security measures to protect and trace against cyber-attacks and unauthorised access, if any.

61. How fast can Viva Fusion be delivered?

Since we have strategic tie-ups with 300+ off-net providers across India, we commit a delivery timeline of 1 – 2 weeks for wired last mile and 1 week for cellular-based delivery.

62. What is feasibility timeline for this product?

On receiving location details from the customer along with the latitude & longitude, the feasibility TAT shall be 1-2 days for the L1 report and 2-3 days for the L2 report.

63. Does Viva Fusion have NOC support round-the-clock?

Responsive customer service is available 24/7/365 days, and we also offer Proactive service as an option.

64. Who are the ideal customers for Viva Fusion?

Businesses such as Retail, NBFCs, Logistics/Warehouses, Educational Institutions, Surveillance Vehicles or typical remote offices where fibre or RF is unavailable.
Viva Fusion helps you manage multiple endpoints on a cellular-based network with a dedicated static IP.

65. What is SMOAD SD-WAN, and how does it benefit remote connectivity?

SMOAD SD-WAN is a secure networking solution that delivers a rich network experience and high security for remote branches and home offices. It ensures that remote workers have the same network capabilities as those in the office, allowing organisations to scale operations securely and efficiently beyond office premises.

66. How does SMOAD SD-WAN optimise network performance for remote users?

SMOAD SD-WAN optimises network performance by using multiple transport links and dynamically routing traffic to avoid congestion and bottlenecks. This leads to faster data transfers and reduced latency for remote users, ensuring a seamless connectivity experience.

67. What makes SMOAD SD-WAN a reliable solution for remote connectivity?

SMOAD SD-WAN offers built-in failover and redundancy mechanisms, ensuring high availability and continuity of connectivity. In case of link failures, traffic is automatically rerouted to available paths, minimising downtime and ensuring reliable connectivity.

68. How does remote connectivity provide cost savings for businesses?

By utilising cost-effective transport options like broadband internet or ILL, SMOAD SD-WAN reduces reliance on expensive connectivity solutions. This results in significant cost savings for businesses while maintaining robust and reliable connectivity.

69. Can remote connectivity support the growing connectivity needs of expanding businesses?

Yes, remote connectivity is highly scalable and can easily accommodate growing remote connectivity needs. New sites or users can be added seamlessly without major infrastructure changes, making it ideal for expanding businesses.

70. How does remote connectivity ensure flexibility in network configurations?

Remote Connectivity provides flexibility in network configurations by allowing organisations to mix and match different transport technologies, such as cable, 4G, and 5G, based on availability and cost-effectiveness in remote locations.

71. What role does cellular aggregation play in remote connectivity?

Cellular aggregation in remote connectivity combines multiple cellular connections from various carriers to provide high-speed network connections. This technology ensures reliable and high-performance connectivity, even in areas where traditional wired connections are unavailable.

72. How does remote connectivity integrate with cloud services?

Remote Connectivity seamlessly integrates with cloud services, providing direct and secure access to cloud applications for remote users. This enhances productivity and collaboration across distributed teams by ensuring secure and efficient cloud connectivity.

73. How does SMOAD SD-WAN enhance security for remote connections?

SMOAD SD-WAN integrates advanced security features like firewalls, encryption, and threat detection to secure data and communications over remote connections. This protects against cyber threats and unauthorised access, ensuring the safety of critical business information.

74. What are the benefits of using SMOAD wireless edge routers for remote work?

SMOAD wireless edge routers provide reliable, high-bandwidth, and easy-to-deploy connectivity solutions for remote work. They enable the IT team to centrally manage WAN and LAN connectivity, cybersecurity measures, and applications, ensuring efficient remote work management with the power of LTE and 5G.

1. What is SMOAD SD-WAN, and how does it benefit remote connectivity?

SMOAD SD-WAN is a secure networking solution that delivers a rich network experience and high security for remote branches and home offices. It ensures that remote workers have the same network capabilities as those in the office, allowing organisations to scale operations securely and efficiently beyond office premises.

2. How does SMOAD SD-WAN optimise network performance for remote users?

SMOAD SD-WAN optimises network performance by using multiple transport links and dynamically routing traffic to avoid congestion and bottlenecks. This leads to faster data transfers and reduced latency for remote users, ensuring a seamless connectivity experience.

3. What makes SMOAD SD-WAN a reliable solution for remote connectivity?

SMOAD SD-WAN offers built-in failover and redundancy mechanisms, ensuring high availability and continuity of connectivity. In case of link failures, traffic is automatically rerouted to available paths, minimising downtime and ensuring reliable connectivity.

4. How does remote connectivity provide cost savings for businesses?

By utilising cost-effective transport options like broadband internet or ILL, SMOAD SD-WAN reduces reliance on expensive connectivity solutions. This results in significant cost savings for businesses while maintaining robust and reliable connectivity.

5. Can remote connectivity support the growing connectivity needs of expanding businesses?

Yes, remote connectivity is highly scalable and can easily accommodate growing remote connectivity needs. New sites or users can be added seamlessly without major infrastructure changes, making it ideal for expanding businesses.

6. How does remote connectivity ensure flexibility in network configurations?

Remote Connectivity provides flexibility in network configurations by allowing organisations to mix and match different transport technologies, such as cable, 4G, and 5G, based on availability and cost-effectiveness in remote locations.

7. What role does cellular aggregation play in remote connectivity?

Cellular aggregation in remote connectivity combines multiple cellular connections from various carriers to provide high-speed network connections. This technology ensures reliable and high-performance connectivity, even in areas where traditional wired connections are unavailable.

8. How does remote connectivity integrate with cloud services?

Remote Connectivity seamlessly integrates with cloud services, providing direct and secure access to cloud applications for remote users. This enhances productivity and collaboration across distributed teams by ensuring secure and efficient cloud connectivity.

9. How does SMOAD SD-WAN enhance security for remote connections?

SMOAD SD-WAN integrates advanced security features like firewalls, encryption, and threat detection to secure data and communications over remote connections. This protects against cyber threats and unauthorised access, ensuring the safety of critical business information.

10. What are the benefits of using SMOAD wireless edge routers for remote work?

SMOAD wireless edge routers provide reliable, high-bandwidth, and easy-to-deploy connectivity solutions for remote work. They enable the IT team to centrally manage WAN and LAN connectivity, cybersecurity measures, and applications, ensuring efficient remote work management with the power of LTE and 5G.

1. What exactly is a Session Border Controller (SBC)?

At the network’s edge, an SBC manages and protects real-time communication sessions such as phone, video, and messaging.

2. What does a Session Border Controller (SBC) do?

An SBC controls and secures real-time communication sessions, including voice, video, and messaging, at the network border.

3. What are the advantages of SBCaaS?

When compared to on-premises SBC implementations, SBCaaS provides improved security, simplified management, scalability, and cost savings.

4. SBCaaS improves security in what ways?

SBCaaS guards against harmful attacks, prevents toll fraud, and enforces VoIP and UC traffic security regulations.

5. Is SBCaaS capable of handling huge call volumes?

Yes, SBCaaS platforms are built to manage huge call volumes while also providing efficient call routing and load balancing.

6. Is SBCaaS capable of real-time monitoring and reporting?

Yes SBCaaS includes monitoring and reporting tools for tracking call quality, detecting problems, and analysing network performance.

7. Is it possible to connect SBCaaS with communication systems?

To enable border control and security, SBCaaS may interface with on-premises or cloud-based communication systems.

8. Can SBCaaS provide employees with secure remote access?

Yes, SBCaaS offers secure remote access to communication networks, allowing employees to connect securely from anywhere.

9. Is SBCaaS simple to set up and manage?

Yes SBCaaS systems include user-friendly administration interfaces that make configuration and ongoing management a breeze.

10. Is SBCaaS appropriate for small businesses?

Yes, SBCaaS is scalable and affordable for organisations of all sizes, including small enterprises.

1. What is SMOAD Controlled WiFi?

SMOAD Controlled WiFi is a standalone or centralised WiFi offering from SMOAD Networks. It is a hassle-free, zero-touch provisioned product that provides a means of secure internet access by filtering out unauthorised content and allowing only secured and legitimate content on the web.

2. What is content filtering?

It is a method to filter out web access by looking at the type of content being accessed by the users and not just the URL. When a user tries to access any website or application over the Internet, the packet is inspected for the content, the destination website or application it will provide. Based on the defined policy, the specific content is either allowed or blocked.

3. Who can utilise this product?

Remote workers, WFH users, and even home users can use this product. You can simply connect your internet connection to its WAN port and start using it.

4. Do I need to define my policies?

No, there is no need to define any content filtering policy. All policies are predefined and hard coded, which makes it very simple to use and deploy.

1. Is there a status feature in WhatsApp Business?

In 2021, WhatsApp updated its Business Accounts with the ability to post status updates and update users on events. On the app interface, go to the Status tab, tap the icon for your profile picture, and then upload the required media.

2. Do calls on WhatsApp Business get recorded?

No, WhatsApp does not automatically tape any of your conversations with customers. Additionally, it does not support the app’s call recording feature. All your communications with your clients, including calls, chats, and media sharing, are end-to-end encrypted to protect conversational privacy. However, you can get the recording functionality from third-party plugins or apps that are offered on the app store.

3. What functions does a virtual agent have?

Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

4. Is there a difference between a virtual agent and a chatbot?

Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

5. How can I communicate with a virtual agent?

Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

6. Is it possible to communicate with a virtual agent?

Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

7. Can a virtual agent replace the role of a human customer support representative?

In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

8. Is it safe to provide a virtual agent with personal information?

As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy rules of any virtual agents with whom you communicate and only give personal information that is required for the work at hand.

9. Is virtual assistance accessible in all languages?

Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to your input.

1. How does UCaaS help businesses?

Increased Business efficiency UCaaS provides easy access to various communication channels such as Chat, email and VoIP. The ability to swiftly and effortlessly switch between interfaces allows employees to accommodate their client’s needs.

2. Is Microsoft Teams a UCaaS platform?

Microsoft Teams platform fulfils all the elements expected from a complete UCaaS solution. UCaaS relies heavily on the Azure Cloud Infrastructure to deliver data connectivity. By integrating Operator Connect or Direct Routing, MS Teams can fulfil all unified communication requirements.

3. Why is UCaaS so popular?

UCaaS has made Communication flexible; this has removed the time and money associated with legacy infrastructure. UCaaS takes the flexibility of the cloud and brings it into the communication stack. UCaaS completely transformed business operations during the pandemic and provided business continuity.

4. What do Unified Communication and UCaaS include?

UCaaS describes a range of integrated communications products, services, and channels. They include the following: – Video Calling and Conferencing, Chat and Instant messaging, Real-time collaboration Connectivity and cloud Email, calendar, and availability. Mobility and Mobile devices.

5. Can a smaller business use a UCaaS solution?

UCaaS is a cost-effective approach for businesses that might not have time, budget, or resources to manage and support communication requirements. UCaaS is an attractive solution for smaller businesses seeking to modernise and optimise communication experiences without juggling multiple providers.

6. How much does a UCaaS solution cost?

One of the best advantages of the UCaaS solution is affordability. As it is a user-subscription service, there is no need to invest in an extensive IT infrastructure. It can be increased or decreased to suit the business requirements.

7. How Reliable is the UCaaS solution?

Reliability is crucial for any UCaaS solution as it can lead to a cascading effect on the team’s productivity. Most of the large UCaaS solution providers offer 99.99% service reliability and accessible technical support.

8. Does UCaaS support Bringing your own devices (BYOD)?

UCaaS solution allows the software to run on devices which typically support IOS, Windows, and Android devices. This helps the customers to utilise their own devices instead of buying additional hardware to use UCaaS services.

9. How easy is it to Integrate CRM?

Viva Digitally’s UCaaS system has connectors that help integrate leading CRM software such as Zoho, Salesforce, Lead Squared etc.

10. How compliant is it to use your solutions?

Our UCaaS Solution is PCI and HIPAA compliant Our data centres are also SSAE 16 compliant.

1. What exactly is a virtual agent?

A virtual agent, also known as a virtual assistant or chatbot, is a computer software that simulates human-to-human interaction, typically through the Internet.

2. How does a virtual agent function?

Virtual agents use natural language processing (NLP) technology to receive and interpret user inputs and create answers based on predetermined rules or machine learning models. They can also be linked to other systems or databases to supply data or conduct activities.

3. What functions does a virtual agent have?

Virtual agents may answer commonly asked questions, provide customer assistance, provide suggestions, and schedule appointments, among other things. A virtual agent’s specific capabilities are determined by its design and the technologies it employs.

4. Is there a difference between a virtual agent and a chatbot?

Yes, virtual agent and chatbot are terms that are frequently used interchangeably to describe the same sort of computer software. Both names refer to software that can simulate human-to-human dialogue.

5. How can I communicate with a virtual agent?

Users can communicate with a virtual agent through various channels, including messaging applications, websites, and voice assistants. Users often write or voice their input to a virtual agent, and the virtual agent responds in a similar fashion.

6. Is it possible to communicate with a virtual agent?

Yes, it is possible to converse with a virtual agent, though the experience may differ from talking with a human. Virtual agents are programmed to read and interpret user inputs and respond using programmed rules or machine learning models. The virtual agent’s capabilities will determine the dialogue’s effectiveness and quality.

7. Can a virtual agent replace the role of a human customer support representative?

In some instances, a virtual agent may be able to manage simple consumer inquiries and perform basic activities, such as changing a password or delivering product information. However, virtual agents cannot totally replace human customer support professionals for more sophisticated or complex situations at this time.

8. Is it safe to provide a virtual agent with personal information?

As with any online engagement, it is important to use caution when providing personal information to a virtual agent. Some virtual agents may be programmed to gather and utilise personal information for a variety of objectives, such as enhancing the user experience or delivering targeted advertising. It is a good idea to read the privacy rules of any virtual agents with whom you communicate and only give personal information that is required for the work at hand.

9. Is virtual assistance accessible in all languages?

Depending on the capabilities of the technology and the development team’s resources, virtual agents can be built to handle several languages. Some virtual agents may only be accessible in a few languages, while others may support many languages. Before using a virtual agent, check its language skills to guarantee that it understands and responds to your input.

1. What is Viva Fusion (SD-ILL)?

SD-ILL is an acronym for “Software Defined – Internet Leased line”, a future-ready technology that is a fusion of the dual broadband link to offer 1:1 symmetric throughput of leased line Internet. It enables business continuity by having a built-in backup in nature for path diversity and automatic shift over of traffic to ensure maximum uptime.

2. Why Viva Fusion (SD-ILL)?

The SD-ILL comes with an attractive price structure bundled with various value-added services at the same cost, making the customers hassle-free network services for business continuity.

3. How does Viva Fusion diverge from traditional ILL?

The current Internet market is predominantly multiple ISPs offering their traditional ILL to customers. But, with many limitations, such as feasibility becoming an issue on terrestrial, wireless connectivity has issues like permissions for mounting the antennas & masts, high initial costs, and the customer having to depend on multiple service providers to connect remote locations. In contrast, Viva Fusion leverages broadband last miles and enables software-defined leased lines to customers across locations.
Also, the traditional ILL is more expensive, and backup links with managed services come at an additional cost.

4. Who are the potential customers for Viva Fusion (SD-ILL)?

While businesses of all sizes may use Viva Fusion, it is ideal for SMEs with branch offices across multiple locations. Companies today find managing multiple internet service providers for various site offices challenging. Viva Fusion solves this issue by becoming a single point of contact for all your locations.

5. Does Viva Fusion have wireless Internet solutions?

Viva Fusion offers SD-ILL on the wired network and a complete cellular-based wireless Internet solution using our proprietary modem. It comprises various built-in SIM slots, high gain power antennas and 2 WAN ports as an option. The multi-cellular connection gives carrier-level redundancy with automatic shiftover of traffic between the network when any one line fails.

6. Does the cellular wireless solution offer Static IP / Public IP?

Viva Fusion proprietary software enables the Static IP for the cellular network. It ensures the traffic has the source IP for the security measures to protect and trace against cyber-attacks and unauthorised access, if any.

7. How fast can Viva Fusion be delivered?

Since we have strategic tie-ups with 300+ off-net providers across India, we commit a delivery timeline of 1 – 2 weeks for wired last mile and 1 week for cellular-based delivery.

8. What is feasibility timeline for this product?

On receiving location details from the customer along with the latitude & longitude, the feasibility TAT shall be 1-2 days for the L1 report and 2-3 days for the L2 report.

9. Does Viva Fusion have NOC support round-the-clock?

Responsive customer service is available 24/7/365 days, and we also offer Proactive service as an option.

10. Who are the ideal customers for Viva Fusion?

Businesses such as Retail, NBFCs, Logistics/Warehouses, Educational Institutions, Surveillance Vehicles or typical remote offices where fibre or RF is unavailable.
Viva Fusion helps you manage multiple endpoints on a cellular-based network with a dedicated static IP.

1. What versions of Android & iOS is Viva Meet compatible with?

Viva Meet works on Android versions 9 and above. For iOS: versions 10 and above.

2. Can Viva Meet be used to receive incoming calls?

Yes, you can receive calls through the Viva Meet App.

3. Can I get International DID numbers with Viva Meet?

Yes, you can get International DID numbers with Viva Meet.

4. Do I need my Internet Service Provider to unblock my VoIP port?

Most ISPs keep an open VoIP port by default, but in case you are not able to sign in, you will need to contact your ISP or get in touch with Viva Meet Support – support@vivameet.io
For the 4th FAQ, add internal link of sending a mail to support@vivameet.io (Simalar to Vivameet.io site)

6. How does video conferencing work on Viva Meet?

You must subscribe to a Viva Meet video plan to enable this feature.

7. Can I make video calls from Viva Meet?

Yes, you can make video calls if you have subscribed to the Viva Meet Video plan.

8. What is the validity of the free demo?

The free demo is valid for 7 days with approximately 25 mins of calling.

9. What device can I use the free demo on?

Viva Meet’s free demo can be tested on mobile phones only.

10. Is Viva Meet’s desktop app free?

Viva Meet’s desktop app is chargeable.

11. Can I use Viva Meet on an IP desk phone?

Unfortunately, you cannot use the Viva Meet App on an IP Desk Phone. You can however use Viva Meet on your mobile phone, website, or Desktop/Laptop app.

1. How does UCaaS help businesses?

Increased Business efficiency UCaaS provides easy access to various communication channels such as Chat, email and VoIP. The ability to swiftly and effortlessly switch between interfaces allows employees to accommodate their client’s needs.

2. Is Microsoft Teams a UCaaS platform?

Microsoft Teams platform fulfils all the elements expected from a complete UCaaS solution. UCaaS relies heavily on the Azure Cloud Infrastructure to deliver data connectivity. By integrating Operator Connect or Direct Routing, MS Teams can fulfil all unified communication requirements.

3. Why is UCaaS so popular?

UCaaS has made Communication flexible; this has removed the time and money associated with legacy infrastructure. UCaaS takes the flexibility of the cloud and brings it into the communication stack. UCaaS completely transformed business operations during the pandemic and provided business continuity.

4. What do Unified Communication and UCaaS include?

UCaaS describes a range of integrated communications products, services, and channels. They include the following: – Video Calling and Conferencing, Chat and Instant messaging, Real-time collaboration Connectivity and cloud Email, calendar, and availability. Mobility and Mobile devices.

5. Can a smaller business use a UCaaS solution?

UCaaS is a cost-effective approach for businesses that might not have time, budget, or resources to manage and support communication requirements. UCaaS is an attractive solution for smaller businesses seeking to modernise and optimise communication experiences without juggling multiple providers.

6. How much does a UCaaS solution cost?

One of the best advantages of the UCaaS solution is affordability. As it is a user-subscription service, there is no need to invest in an extensive IT infrastructure. It can be increased or decreased to suit the business requirements.

7. How Reliable is the UCaaS solution?

Reliability is crucial for any UCaaS solution as it can lead to a cascading effect on the team’s productivity. Most of the large UCaaS solution providers offer 99.99% service reliability and accessible technical support.

8. Does UCaaS support Bringing your own devices (BYOD)?

UCaaS solution allows the software to run on devices which typically support IOS, Windows, and Android devices. This helps the customers to utilise their own devices instead of buying additional hardware to use UCaaS services.

9. How easy is it to Integrate CRM?

Viva Digitally’s UCaaS system has connectors that help integrate leading CRM software such as Zoho, Salesforce, Lead Squared etc.

10. How compliant is it to use your solutions?

Our UCaaS Solution is PCI and HIPAA compliant Our data centres are also SSAE 16 compliant.

11. What exactly is a Session Border Controller (SBC)?

At the network’s edge, an SBC manages and protects real-time communication sessions such as phone, video, and messaging.

12. What does a Session Border Controller (SBC) do?

An SBC controls and secures real-time communication sessions, including voice, video, and messaging, at the network border.

13. What are the advantages of SBCaaS?

When compared to on-premises SBC implementations, SBCaaS provides improved security, simplified management, scalability, and cost savings.

14. SBCaaS improves security in what ways?

SBCaaS guards against harmful attacks, prevents toll fraud, and enforces VoIP and UC traffic security regulations.

15. Is SBCaaS capable of handling huge call volumes?

Yes, SBCaaS platforms are built to manage huge call volumes while also providing efficient call routing and load balancing.

16. Is SBCaaS capable of real-time monitoring and reporting?

Yes SBCaaS includes monitoring and reporting tools for tracking call quality, detecting problems, and analysing network performance.

17. Is it possible to connect SBCaaS with communication systems?

To enable border control and security, SBCaaS may interface with on-premises or cloud-based communication systems.

18. Can SBCaaS provide employees with secure remote access?

Yes, SBCaaS offers secure remote access to communication networks, allowing employees to connect securely from anywhere.

19. Is SBCaaS simple to set up and manage?

Yes SBCaaS systems include user-friendly administration interfaces that make configuration and ongoing management a breeze.

20. Is SBCaaS appropriate for small businesses?

Yes, SBCaaS is scalable and affordable for organisations of all sizes, including small enterprises.

21. What is VIVA Teams Connect (VTC)?

Viva Teams Connect is a single cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams.

22. What is Cloud Telephony?

A form of unified communications as a service (UCaaS), cloud telephony essentially allows organisations to run a business phone system through their internet connection. Cloud telephony, also referred to as “cloud calling,” offers business voice services.

23. How VTC can help you be a Global Teams Player?

You can make and receive global calls from Teams/Non-Teams users directly on your Microsoft teams phone systems using VIVA Teams Connect.

24. What is Hybrid Calling?

Hybrid calling is a collaborative approach of working that allows everyone to use Teams as the platform for both internal and external conversations as well as communications.

25. What is SBC?

A session border controller (SBC) is a specific hardware device or software application that manages how phone calls are originated, performed, and terminated on a voice over IP (VoIP) network.

26. How to integrate CRM with MS Teams

Users of Teams can access customer engagement and information from other CRM systems with ease. If your agents are comfortable using Microsoft Teams, VIVA Teams Connect can map data from your CRMs and business applications to the MS Teams platform, providing your agents with a centralised view.

27. What versions of Android & iOS is Viva Meet compatible with?

Viva Meet works on Android versions 9 and above. For iOS: versions 10 and above.

28. Can Viva Meet be used to receive incoming calls?

Yes, you can receive calls through the Viva Meet App.

29. Can I get International DID numbers with Viva Meet?

Yes, you can get International DID numbers with Viva Meet.

30. Do I need my Internet Service Provider to unblock my VoIP port?

Most ISPs keep an open VoIP port by default, but in case you are not able to sign in, you will need to contact your ISP or get in touch with Viva Meet Support – support@vivameet.io
For the 4th FAQ, add internal link of sending a mail to support@vivameet.io (Simalar to Vivameet.io site)

32. How does video conferencing work on Viva Meet?

You must subscribe to a Viva Meet video plan to enable this feature.

33. Can I make video calls from Viva Meet?

Yes, you can make video calls if you have subscribed to the Viva Meet Video plan.

34. What is the validity of the free demo?

The free demo is valid for 7 days with approximately 25 mins of calling.

35. What device can I use the free demo on?

Viva Meet’s free demo can be tested on mobile phones only.

36. Is Viva Meet’s desktop app free?

Viva Meet’s desktop app is chargeable.

37. Can I use Viva Meet on an IP desk phone?

Unfortunately, you cannot use the Viva Meet App on an IP Desk Phone. You can however use Viva Meet on your mobile phone, website, or Desktop/Laptop app.

1. What is WAN for Road Warriors?

WAN for Road Warriors is a specialised networking solution that provides secure and reliable Wide Area Network (WAN) connectivity for mobile and remote users. It ensures encrypted access to core business applications and data over cellular networks, enhancing data security and network performance.

2. How does SMOAD Soft Edge (SASE) benefit field users?

SMOAD Soft Edge (SASE) Secure Access Service Edge deploys secure tunnelling on mobile devices, confirming encrypted and authenticated data transmission to core applications over cellular networks. This setup enables field users to securely access business-critical data from remote locations. Using SASE, the critical applications accessed by field personnel will be protected through advanced security tunnels, ensuring that sensitive information remains secure even when using cellular Internet.

3. What are the encryption protocols used in WAN for Road Warriors?

WAN for Road Warriors implements robust encryption protocols to safeguard sensitive data and other critical information from potential threats and unauthorised access, confirming data integrity and confidentiality.

4. How does SMOAD Orchestrator contribute to network management?

SMOAD Orchestrator serves as central management software to monitor and manage network traffic effectively. It provides visibility into network activities, optimising performance, and guaranteeing smooth connectivity for field users.

5. What is the significance of performance monitoring in this solution?

Performance monitoring improves network capabilities by establishing optimal connectivity and reliability for field users accessing critical applications remotely. It helps maintain high-performance levels and resolves network issues promptly.

6. How does SMOAD Network Tunnel ensure security and control?

SMOAD Network Tunnel integrates with SMOAD Gateway to maintain centralised control over network access. It ensures a safe environment by authenticating devices before granting access, thereby protecting company data from external threats.

7. On which endpoints can SMOAD Soft clients be installed?

SMOAD Soft clients can be installed on various endpoints, including computers, laptops, Android mobiles, and tablets. This allows employees to securely access financial data, project information, and other confidential data from remote locations.

8. What benefits does WAN for Road Warriors offer to remote work environments?

WAN for Road Warriors enables remote workers to have an “in-office” experience with full access to corporate data away from the office. It increases productivity, compliance, and reliability for field representatives and mobile employees.

9. How does WAN for Road Warriors support a remote workforce?

WAN for Road Warriors facilitates efficient access to critical business applications, allowing remote employees to work securely and effectively. It supports compliance with data security regulations and boosts productivity in remote work settings.

10. Why choose SMOAD NETWORKS for protecting company data?

SMOAD NETWORKS ensures the security of a remote workforce while leveraging the benefits of a holistic IT security concept. It safeguards technical infrastructures, systems, and networks against cyber threats, maintaining the integrity and confidentiality of corporate data.

1. What is wireless SD-WAN?

Wireless SD-WAN is a cloud-based networking solution that combines SD-WAN, LTE, and Wi-Fi technologies to provide a seamless and secure networking experience.

2. How does wireless SD-WAN work?

Wireless SD-WAN uses a software-defined approach to networking that allows businesses to manage their network traffic and applications more efficiently. It also utilises wireless connections, such as cellular or satellite, to connect remote locations or workers to the network.

3. What are the benefits of wireless SD-WAN?

Wireless SD-WAN offers benefits such as improved network performance, reliable and secure connectivity, reduced costs, simplified network management, and faster deployment of new services.

4. How is Viva’s Wireless SD-WAN different from other networking solutions?

Our product offers a centralised management console, intelligent routing, seamless failover, secure VPN connectivity, advanced analytics, and 24/7 support, making it a comprehensive networking solution for businesses.

5. Can I deploy Viva’s Wireless SD- WAN in my existing network infrastructure?

Yes, our product can be easily integrated into your existing network infrastructure, making the transition seamless and hassle-free.

6. What types of organisations can benefit from wireless SD-WAN?

Organisations of all sizes can benefit from wireless SD-WAN, but it is particularly useful for those with remote locations, mobile workers, and high-bandwidth applications.

7. How does wireless SD-WAN improve network security?

Wireless SD-WAN can improve network security by providing secure connectivity through encrypted tunnels, application-based traffic routing, and built-in security features such as firewalls and intrusion detection/prevention.

8. Can wireless SD-WAN work with existing network infrastructure?

Yes, wireless SD-WAN can work with existing network infrastructure, making it easy to integrate with legacy systems and avoid costly network upgrades.

9. How does wireless SD-WAN address the challenges of network congestion?

Wireless SD-WAN can address network congestion by intelligently routing traffic over the most appropriate connection based on factors such as application type, bandwidth availability, and network conditions.

10. How does wireless SD-WAN address the needs of remote workers?

Wireless SD-WAN can address the needs of remote workers by providing secure, high-performance connectivity to corporate resources from anywhere, using a variety of devices and connectivity options.