The company offers Enterprise IT services and requires a Robotic Process Automation technology solution to meet customer expectations. The organization has a global delivery team and business development centre in Pune, India, to service its international customers. They already have a PRI line for Domestic calling at the Head office, and they also use MS Teams extensively for global internal communications. The company is looking for a supportive voice calling system from the service provider only and not from a vendor.

The company is a Microsoft gold partner and uses most of its applications. It already employs a PRI/GSM line with few domestic users for the central hub. Their existing infrastructure relies on different communication platforms. Present issues include:

• No App-based calling.
• Unmanaged subscription expenses for the various platforms.
• Voice infrastructure is inefficient.
• No international outgoing calling plan.
• Pre-existing, unmanaged telephony.

Viva Teams Connect (MS Teams Telephony) Viva offered MS Teams Telephony, a cloud platform with Advanced Telephony capabilities with Direct Routing enabling Microsoft Teams users to make and receive calls to the world, even outside of Teams. Additional benefits along with the solution.

• Dedicated virtual number with monitoring dashboard.
• Domestic & Global calling Plans.
• App-based calling.
• Cloud-based PBX features.

We took care of all of their telephony demands with added features & benefits without disrupting their setup.
Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.