The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system with a landline connection from broadband and personal phones is installed in the corporate headquarters. The organisation is currently looking for an inbound and outbound calling solution.

The company engages in a full range of real estate activities, from selling land to establishing joint ventures to interior design. The most valuable segment is gated communities, which are fully managed and operated by them using a set number of employees; however, the challenges they face are:

• Unmanaged Manual inbound and outbound calling.
• Lack of self-service options.
• Tracking Customer Interactions is complicated.

We provided Cloud Contact Center with an automated IVR to handle the inbound process with a plan for inbound & outbound calls.

The solution addresses the following current customer issues:

• Automation of Inbound and Outbound processes.
• Inbound process made easy with Advanced IVR.
• Complete monitoring of agent performance.
• Easy CRM Integration & Call Logs
• Multiple calling channels include mobile and laptop softphones and WebRTC-based calling.

Now, the customer can track leads and prevent them from being transferred to competitors, all while having the flexibility to manage calls from anytime, anywhere.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.