The India operation currently employs over 250+ people across two locations. Their primary lead generation process produces many potential customers through Bulk Email Marketing, SMS Blasting, IVR Blasting, Call Center Operations, and Social Media Advertisements. The company wanted to improve/change its dialer software significantly.

One of their Successful lead generation processes is a Bulk Data Dial-Out using a dialling software in which they dial a minimum of 50,000 numbers at once for every campaign. They encounter issues with current software while dialling out bulk numbers, such as,

• Unfiltered invalid phone numbers.
• Problems with managing callback leads.
• Difficulties with unreachable phone numbers.

Viva Cloud Contact Centre Suite

Viva provided a call scheduling solution through a Viva presence contact centre suite, allowing the client to manage the overall outbound dialling needs. This will enable them to set a timer for redial & to manage the entire calling operations without human intervention. The Scheduling features help consolidate the whole database after each campaign, and the created & scheduled timer allows them to Re-dial the entire database based on the timer setup.

For example, in the software, you can;

• Set a Timer for Re-dial after 120 minutes on the previous dial-out for valid numbers.
• Set a Timer for Re-dial after 60 minutes on the previous dial-out for unanswered numbers.

The client is delighted with our quick & effective solution.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.