A dialer was used to dial numbers from the client’s database for their BPO process. The main cause for concern is three categories of numbers; No answer, Fax & Invalid Numbers. The database needs to be filtered before being loaded onto the calling software.

The database plays a vital role in accelerating the call center’s day-to-day activities. The "no answer, fax, and invalid numbers" causes various outcomes such as;

• Dropped calls
• Agent waiting time
• The dialer is unable to filter numbers efficiently
• Reduced calling productivity

Viva Presence Contact Center Suite with an enhanced database management system that helps their BPO with:

• Optimizing agent’s productivity
• No dropped calls
• Advanced filtration to eliminate "no answer, fax, and invalid numbers" from the database
• Integration with an existing contact center
• Advanced monitoring and reporting system
• 24/7 Support
• PCI DSS, GDPR, and HIPAA Compliant