The company wanted a comprehensive solution to streamline its communication process with clients and manage their appointments, schedules, and billing.

The law firm was using different software applications for client communication, appointment scheduling, and billing management. As a result, there was a lack of integration, which caused delays and confusion among the staff. They were also struggling to maintain transparency with clients as they could not track the status of their cases. The critical support and features that the company is looking for:

• A unified communication platform that can integrate email, SMS, and phone calls.
• An advanced appointment scheduling system.
• Comprehensive billing management with customised reports.

Cloud Contact Center

Viva provided a Contact Center Suite with an advanced support communication setup. They can contact their clients via email, SMS and phone using a single communication platform (Omni-channel suite). We also provided the following features:

• Analytics and reports, advanced appointment scheduling
• Comprehensive billing management with customised reports.

The solution helped the law firm streamline its communication process, reduce staff delays and confusion and maintain client transparency.

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from-home solutions for enterprises.