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Customer Stories

Unified Communication Suite with Viva’s Cloud Contact Center for effective calling and optimal recruitment.

The company has approximately 500 on-role employees and operates on a hybrid workforce model. They were currently using an inefficient calling setup, with nearly 80% of their employees making outbound calls using local SIM card....

Recruitment-VoIP Service in India

Client

An HR Recruitment company based in Chennai providing Advisory & Consulting, Talent Fulfillment, and Academy Courses throughout India.

Requirement

The company has approximately 500 on-role employees and operates on a hybrid workforce model. They were currently using an inefficient calling setup, with nearly 80% of their employees making outbound calls using local SIM card services through their private mobile phones. The company wants to implement an effective calling system with reporting and monitoring.

Challenge

Since the recruiters use their personal mobile phones, they face the following challenges.

  • Poor call tracking and reporting system.
  • Inefficient calling infrastructure for their hybrid workforce environment.
  • No agent call recording and monitoring.

Solution

Cloud Contact Center

Viva provided a unified communications suite with an advanced monitoring system, including:

  • Call recording and report analytics.
  • Web-based integration.
  • An IVR solution.
  • Multiple endpoints (Laptop, Mobile softphone, and WebRTC)
Viva specializes in voice & data solutions with major focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD WAN as a service, AI Voice bots. Chatbots & Work from home solutions for enterprises. Get in touch for customized solutions.

If you would like to know more about this solution please click below:

Cloud Contact Center

Client

An HR Recruitment company based in Chennai providing Advisory & Consulting, Talent Fulfillment, and Academy Courses throughout India.

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