The company serves delicious meals to a large number of guests every day. The company is trying to administer a hundred on-prem phone systems running its telecommunication on a standard landline and a legacy PBX. They are looking for the following requirements;

• More Upgrade Options.
• A single, integrated solution.
• Gradually move to a Cloud strategy.

The company has on-premise Phone Systems at every restaurant, but a poor experience overall.

• They could not pivot (centralized system) efficiently.
• Automation takes months.
• Difficulties in replacement parts of PBX Systems.
• High Support & Maintenance costs.

Viva Meet

We offered a Unified Communication Solution through the Viva Meet to maintain the Voice system from a centralised location. Our solution enables the support team to help guests connect with live agents as quickly as possible. Some additional benefits:

• Saving Money on Telephony.
• Centralized & Unified voice system.
• Reporting & Analytics.
• 24/7 Technical support.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.