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Customer Experience & Contact Center

Viva Voice AI

Advanced voice automation that delivers smart, natural, real-time
conversations to elevate customer experience and service quality. Book a Demo

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The Future of Voice Intelligence

Viva Voice AI manages customer calls intelligently by understanding intent, context, and natural speech. It automates routine queries, delivers instant and accurate responses, and ensures your business stays available round the clock. Built for SMEs and enterprises alike, it enhances customer engagement while improving response speed and operational efficiency.

Why Viva Voice AI Is Ideal for Business?

Operational Efficiency: Handles large call volumes automatically, ensuring every customer receives attention without delays.

Cost Optimisation: Reduces dependency on large call teams while maintaining consistent, high-quality service.

Scalable Intelligence: Continuously improves through interactions, adapting to your business and customer needs.

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What Is Viva Voice AI?

Viva Voice AI is a speech-intelligent system that understands natural language, automates conversations, and provides real-time, context-aware responses to customer queries across multiple communication channels.

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How Can It Help You?

It reduces response times, improves accuracy, and manages customer interactions efficiently. Routine calls are automated, while complex calls are escalated, ensuring no missed opportunities and consistent customer experience.

Features & Benefits

Viva Voice AI provides a flexible solution suitable for your growing business needs. It helps a business in several ways:

Natural, Intelligent Interactions

Engage customers with human-like, adaptive voice conversations.

Always-On Availability

Support customers round the clock without dependency on staff.

Smart Learning Engine

Improves response quality continuously with every interaction.

Easy System Integration

Seamlessly connects with your existing tools and business workflows.

Secure & Compliant Architecture

Built with enterprise-level encryption and data protection standards.

Actionable Analytics

Gain insights through detailed reports, trends, and call intelligence.

Multilingual & Accent-Friendly

Understands Indian accents and supports multiple regional languages.

Customisable Voice Experience

Modify tone, speed, language, and persona for brand-aligned conversations.

Omnichannel Compatibility

Works effortlessly across phone calls, WhatsApp, and chat interfaces.

Case Studies

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    Call for Sales.

    India : 1800 572 1055

    UK : +44 (0) 203 500 2077

    Or we'll call you.

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    FAQs

    1. How does AI make Voice AI different from traditional IVR systems?

    Unlike basic IVRs, Voice AI uses artificial intelligence to understand natural speech, detect intent, and deliver meaningful, human-like responses instead of preset menu options.

    2. What is a Virtual AI Voice?

    A system that speaks, understands, and responds like a human in real time.

    3. How does your AI Voice work?

    Through ASR (speech recognition), TTS (speech synthesis), and NLP.

    4. Can I hear a demo before buying?

    Yes — sample voices and a live demo are available.

    5. Which languages do you support?

    English (India/US/UK), Hindi, Tamil, Telugu, Kannada, Malayalam, and more.

    6. Can it make outbound calls?

    Yes — for campaigns, reminders, follow-ups, and customer reactivation.

    7. Does it support inbound calls?

    Yes — it handles queries, books appointments, qualifies leads, and transfers to agents when required.

    8. Does it integrate with CRMs?

    Yes — Viva Voice AI supports major CRMs and custom integrations.

    9. Is the voice customisable?

    Yes — tone, script, language, speed, pitch, and personality can be tailored.

    10. How accurate is the speech recognition?

    Highly accurate for Indian accents and noisy environments.

    11. Does it understand local accents?

    Yes — Viva Voice AI is optimised for Indian regional dialects.

    12. Which industries use it?

    Real estate, healthcare, education, ecommerce, insurance, finance, hospitality, customer support, and more.

    13. How do you bill?

    Subscriptions, usage-based plans, and enterprise pricing models.

    14. Do you provide call recordings and analytics?

    Yes — transcripts, insights, call recordings, dashboards, and lead qualification reports.

    15. How secure is the system?

    Enterprise-grade security with full encryption and strict data privacy controls.

    16. What support do you offer?

    Setup assistance, onboarding, technical support, and dedicated account management.

    17. Can I use the AI Voice on WhatsApp or chat?

    Yes — Viva Voice AI works across WhatsApp, website chat, mobile apps, and other channels.

    18. Can it replace human agents?

    It automates 70–80% of repetitive tasks and escalates complex cases to human agents.

    19. Do you provide a free trial?

    Yes — Viva Voice AI includes a limited free trial before you choose a plan.