With 150+ recruiters and thousands of weekly screening calls, the client needed AI automation to standardise initial screening, manage high call volumes, ensure compliance, and provide a unified analytics ecosystem.

• Manual JD posting, CV shortlisting, and screening slowed hiring cycles.
• Inconsistent conversations across recruiters.
• Limited visibility into call quality and candidate suitability.
• Lack of centralised recording and RTR tracking.
• Scaling operations required significant workforce investment.

Viva Voice AI Recruitment Automation

Viva Voice AI automated large parts of the recruitment workflow:

Key Capabilities

AI Voice Screening:

• 24/7 candidate screening in multiple languages.
• Real-time intent understanding and suitability scoring.
• Automatic transcripts, summaries, and insights.

Workflow Automation:

• Auto-posting job requirements on portals.
• Intelligent CV shortlisting and interview scheduling.
• Integration with calendars and follow-up reminders.

Softphone + Compliance Layer:

• Auto-recording of recruiter calls for RTR validation.
• Performance dashboards covering recruiter and AI metrics.

Insights Dashboard:

• Screening effectiveness, call quality, and candidate scoring visible in one place.
• Actionable analytics to refine hiring operations.

Result: Faster hiring cycles, consistent screening quality, improved compliance, reduced manual workload, and scalable recruitment operations without increasing workforce.