Client
An offshore medical billing company providing billing services to hospitals in the United States and the Middle East
Requirement
The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues such as Voice connectivity and an infective IVR solution. They wanted an end-to-end VoIP solution for their agents calling the United States and Middle East regions.
Challenge
The business has a server in its data centre for a standalone VoIP system that allows daily access to its call recordings. The following are some of the organization's challenges:
- A high number of call drops
- Each time a VoIP device fails, reinstallation is required. Due to this factor, the IT team spends additional effort and time.
- No automated routing system.
- Ineffective IVR system.
- No administrative call management system.
Solution
Conversational AI
We offered a customised VoIP Solution, which solved the customer's issue via VIVA Voice AI and licensed VoIP numbers, ensuring no call drops. Advantages of Viva Voice AI and calling platform includes:
- No more call queuing
- Increase Agent Productivity
- Save time & costs
- International Call Management
- Centralized dashboard
- Connect with human voice
- Licensed international VoIP numbers
- 24/7 technical support
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Client
An offshore medical billing company providing billing services to hospitals in the United States and the Middle East
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