Viva Digitally

Bill Payment

VIVA_DIGITALLY_LOGO
VIVA_DIGITALLY_LOGO
Menu
Products > Customer Experience & Contact Center > Conversational AI
Request a call

Customer Experience & Contact Center

Conversational AI

Viva’s conversational AI knows better on how to do this. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Conversational AI

Viva’s conversational AI knows better on how to do this. Book a Demo

CUSTOMER EXPERIENCE & CONTACT CENTRE

Conversational AI

Viva’s conversational AI knows better on how to do this. Book a Demo

Menu

Redefining the landscape of customer interactions

Viva's Conversational AI provides human-like interactions between machines and humans. It is a blend of machine language (ML) and natural language processing (NLP) that allows machines to understand how to speak naturally. Communicate with customers naturally and intuitively, typically through text or voice interactions.

Why is Conversational AI ideal for business?

· Conversational AI can help businesses save time and enhance productivity by automating routine processes.

· Businesses can provide customer service around the clock, even when no human employees are accessible.

· Conversational AI can assist organisations in lowering the time spent by a person on a call, resulting in cost savings for the enterprise.

SD-WAN in Bangalore

What is it?

Conversational AI is an application of artificial intelligence (AI) designed to imitate human-user conversations through text or voice interactions.

SD-WAN Chennai

How can it help you?

Conversational AI helps manage customer enquiries and provides consumers with personalised suggestions and support. It can help an organisation improve the customer experience, increase efficiency, and lower costs.

Features & Benefits

Conversational AI benefits a business in several ways.

Saves Time

Conversational AI can manage numerous claims at once. It results in a considerably more efficient customer support system.

Increased accessibility

Conversational AI assists your valuable customers 24 hours a day, seven days a week. Using conversational AI in your organisation improves crisp, round-the-clock customer service.

Assist your consumers in making purchases

Answers client queries and guides them through the purchase process, which aids in creating and modifying sales.

Working after business hours

The conversational AI is available beyond business hours, assisting consumers at any time of day or night.

No more language barriers

Our chatbots and virtual assistants come with language translation software. This allows them to proficiently detect, interpret, and generate almost any language.

Reduce costs and employee burnout

Human agents can focus on more complex requests and reduce the hours and costs associated with these processes.

Personalised interactions

AI uses past interaction history or other data to personalise each conversation. It's also far more convenient than exploring a website and browsing multiple pages to find answers.

First-Call resolution

Conversational AI can manage consumer questions and complaints by responding quickly and accurately, resolving queries on the first call.

Scalability

Conversational AI can handle a high volume of client contacts without needing extra human employees.

Case Studies

Finance-Wireless WAN in Bangalore

Smartest two way communication using Viva’s AI enabled...

For their customer engagement operations, the organization uses a variety of outbound voice calling methods, one of which is a typical IVR system. The company reaches out to its target demographic in order to sell its services....

Read More
E-Commerce-Unified Communications in Bangalore

Boosted sales for E-Commerce platform by Social media integr...

The company wanted to enhance the customer experience and boost sales. They aimed to improve the shopping journey for customers, making it more convenient and enjoyable. The company hoped to increase customer....

Read More

Related Offerings

Sed ut perspiciatis unde omnis e natus error sit voluptatem accusaioremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et

Let's get started.


    Call for Sales.

    India : 1800 572 1055

    UK : +44 (0) 203 500 2077

    Or we'll call you.

    Contact Sales

    FAQs

    1. What is conversational Al?

    Conversational Al refers to artificial intelligence systems that use speech or text to engage with humans naturally and conversationally. Voice assistants, chatbots, and virtual assistants are examples of this.

    2. How does conversational Al work?

    Conversational Al systems understand and respond to human input using natural language processing (NLP) and machine learning methods. They have been trained on large databases of human dialogue and may apply this knowledge to provide acceptable replies to user requests and inquiries.

    3. What are some of the most common use cases of conversational AI?

    Customer service chatbots, voice assistants for smart home devices, and virtual assistants for scheduling and task management are some typical use cases for conversational Al.

    4. Can conversational Al take the role of human customer support representatives?

    Conversational Al can enhance human customer support representatives but cannot completely replace them. While Al systems may handle many basic inquiries and activities, more complicated or sensitive customer encounters may still require the help of a human.

    5. How can businesses use conversational Al?

    Conversational Al can help companies enhance customer service, optimise procedures, and automate repetitive jobs. For example, a chatbot on a company’s website may answer commonly requested inquiries, whereas a virtual assistant can aid staff in managing their schedules and activities.

    6. How does conversational Al help enterprises in cutting costs?

    Conversational Al can assist businesses in cutting expenses. Companies may enhance customer satisfaction and eliminate the need for costly customer assistance by automating routine operations, simplifying procedures, and offering faster replies to customer inquiries. Businesses can boost sales and income by delivering personalised product suggestions to clients. Conversational Al can assist organisations in making data-driven choices that cut costs and enhance operations by analysing consumer data and providing insights.

    7. How is conversational Al different from traditional Al?

    Conversational Al is intended to communicate with humans naturally and conversationally, utilising speech or text. Traditional Al, on the other hand, focuses on issue resolution or job completion without human intervention.

    8. Is conversational Al identical to chatbots?

    A chatbot is a sort of conversational Al system meant to interact with humans via a chat interface, such as a messaging app or website. Chatbots may use NLP and ML techniques to interpret and respond to user input conversationally.

    9. What is the future of conversational AI?

    Conversational Al’s future will most likely feature further advancements in natural language processing and machine learning techniques, allowing Al systems to grow more intelligent and better able to understand and respond to a wide range of human input. Conversational Al may be integrated into a wider range of apps and gadgets, making it an even more pervasive aspect of our daily lives.