With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline the reminder process and ensure that customers were promptly notified of their payment obligations.

The primary challenge for the company was the labour-intensive nature of manually managing payment reminders for its large clientele. Some more challenges included

• Time-consuming process with occasional errors that impede progress.
• Managing timely payment reminders for its vast customer network.
• Inadequate efficiency due to excessive resource utilisation.

Viva Voice Broadcasting service
To address the client's requirement, Viva proposed the implementation of WebRTC Voice Broadcasting service where customers would receive an automated call regarding their loan repayment details. The solution included:

• Revolutionised Customer Communication: Seamless transmission of audio data over the internet, ensuring high-quality voice communication with minimal latency.
• Relevance and Effectiveness: Upload of personalised pre-recorded messages containing payment reminders, ensuring relevance and effectiveness.
• Streamlined Process: Upgradation of the system to automatically dial each customer and play the relevant answer upon response, streamlining the process and maximising productivity.

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.