Viva Digitally

Customer Stories

All In One omnichannel contact center suite for extended outsourcing by Viva

The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently....

outsourcing-Cloud PBX in India

Client

An outsourcing company offering services such as application development, IT infrastructure, QA, testing and more.

Requirement

The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently.

Challenge

Their existing VoIP Vendors are unable to offer an end-to-end communication solution for their outbound process. They connect with customers from various social media channels as well as their website and find it difficult to switch between apps.

Solution

VIVA offered an omnichannel all-in-one contact centre suite with outbound calling solutions and additional features such as:

  • Real-time speech analytics (RTSA) capabilities.
  • Web-based flexible environment.
  • Recording (Audio, text, and screen).
  • Application Integration is possible.
  • Create graphics based on contact center KPI’s
  • Flexible dialing mode.
  • Supports multi-time zone.
  • Screen recording and call qualification.
  • 24/7 support.
VIVA is a DOT-registered VoIP service provider which focuses on cost, quick delivery, robust security and follows all the necessary compliance standards.

If you would like to know more about this solution please click below:

Client

An outsourcing company offering services such as application development, IT infrastructure, QA, testing and more.

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