The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently.

Their existing VoIP Vendors are unable to offer an end-to-end communication solution for their outbound process. They connect with customers from various social media channels as well as their website and find it difficult to switch between apps.

VIVA offered an omnichannel all-in-one contact centre suite with outbound calling solutions and additional features such as:

• Real-time speech analytics (RTSA) capabilities.
• Web-based flexible environment.
• Recording (Audio, text, and screen).
• Application Integration is possible.
• Create graphics based on contact center KPI’s
• Flexible dialing mode.
• Supports multi-time zone.
• Screen recording and call qualification.
• 24/7 support.