An outsourcing company offering services such as application development, IT infrastructure, QA, testing and more.
The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently.
Their existing VoIP Vendors are unable to offer an end-to-end communication solution for their outbound process. They connect with customers from various social media channels as well as their website and find it difficult to switch between apps.
VIVA offered an omnichannel all-in-one contact centre suite with outbound calling solutions and additional features such as:
If you would like to know more about this solution please click below:
With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline....
The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues: 1) Voice connectivity and 2) An infective IVR solution. They wanted an end-to-end VoIP....
The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system...
The India operation currently employs over 250+ people across two locations. Their primary lead generation process produces many potential customers through Bulk Email Marketing, SMS Blasting, IVR Blasting, Call Center....
For their customer engagement operations, the organization uses a variety of outbound voice calling methods, one of which is a typical IVR system. The company reaches out to its target demographic in order to sell its services....