Client
A global e-commerce company with multiple departments across India.
Requirement
A unified communication platform to manage all audio/video communication needs. Also, the client was looking for:
- Improving Customer Service
- Reduction in communication costs
- Better Coordination across the company
Challenge
The company had multiple teams operating across different regions and using various communication platforms that resulted in a lack of standardisation, inefficiencies, customer complaints and higher communication costs.
Solution
Viva Presence Cloud Contact Center Suite We offered Viva Presence Contact Center Suite to improve the company's overall call operational excellence with the following benefits:
- Improved agent workflow.
- Reduced time spent handling calls.
- Integration of remote agents into a single environment.
- Reduce capital expenditure.
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Client
A global e-commerce company with multiple departments across India.
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