Client
A popular consultancy organisation is a joint venture company based out of Chennai.
Requirement
The current Integrated Telecommunication System handled a modest number of customers, but as the firm expands, service has become more complex; therefore, they are looking for modern VoIP technologies to merge their 100+ contact centre agents into one system.
Challenge
Their current system gives them crucial challenges, such as high operational costs and difficulties holding conference calls with business partners. The additional challenges include:
- Ineffective replacement for landline usage.
- PSTN calling issues.
- Configuration limitation.
- New Installation requires On-Premises Setup.
- Integration with third-party audio providers is not available.
Solution
Cloud Contact Center Suite We set up a Viva Presence Contact Center Suite to replace their existing system and establish a cloud-based solution. The following advantages as below:
- 33% reduction in maintenance cost.
- Call anywhere with a centralised communication portal.
- Application Integration.
- Agents’ insights and Monitoring.
- 17% increase in agent occupancy.
- Licensed service provider compliant with DoT and TRAI regulations.
Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.
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Client
A popular consultancy organisation is a joint venture company based out of Chennai.
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