Viva Digitally

Customer Stories

Customised BPO communication solution without exessive resource utilisation

The company needed an effective and flexible communication solution to make outbound International calls that could accommodate their communication needs without overusing their existing resources and exceeding....

BPO-Remote Connectivity in Chennai

Client

A leading BPO company specialising in a wide range of complex Information Technology services and providing consulting services.

Requirement

The company needed an effective and flexible communication solution to make outbound International calls that could accommodate their communication needs without overusing their existing resources and exceeding the set limits.

Challenge

The client lacked seamless business communication because of overuse of their communication resources, which had predefined limits on usage, causing inconvenience and impacting their operations and cost.

Solution

Viva Meet – Cloud Telephony App

Viva presented a tailor-made solution for the client, offering different International bundled minute packages to address their specific requirements. The client was offered the flexibility of choosing from 5000 minutes, 7500 minutes, and 10,000 minutes of calling to meet their diverse usage needs, ensuring customer satisfaction.

  • Additional Features: Dashboard for real-time insights VCX Call Recording Reporting and Analytics Viva Meet integrated these features, providing a robust and efficient solution for their ongoing needs and resolving their immediate challenge of overuse. The outcome for the client was a customised communication solution that aligns with their usage patterns, ensuring cost-effective and seamless business operations. The solution also contributed to a streamlined communication environment for their team.
Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

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Client

A leading BPO company specialising in a wide range of complex Information Technology services and providing consulting services.

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