Client
An established eyewear solutions firm headquartered in India with over 290 retail outlets in various cities.
Requirement
Since the company has multiple locations, it requires a unique virtual number that will allow customers to communicate directly with customer service while ensuring that all calls are documented and tracked.
Challenge
The enterprise has a large customer base, and providing a dedicated number to every store location is difficult. Some of the other significant challenges encountered by the company include:
- There is no dedicated customer care number.
- Unmanaged operation cost.
- Inefficiency in managing the inbound leads.
Solution
Viva Meet with Toll-Free Numbers
Viva provided a dedicated domestic Toll-Free Number with channels connecting their branches across various cities. Customers can now reach them on one single number. These calls are routed to their outlets via the Viva Meet platform. The features and advantages are:
- Licensed toll-free number.
- Advance cloud-based PBX features.
- Affordable call costs under a ‘single vendor.’
- 24x7 Customer support service.
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Client
An established eyewear solutions firm headquartered in India with over 290 retail outlets in various cities.
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