Dedicated, licensed toll-free number with advanced Cloud PBX using Viva Meet for Retail Business

Since the company has multiple locations, it requires a unique virtual number that will allow customers to communicate directly with customer service while ensuring that all calls are documented and tracked.

The enterprise has a large customer base, and providing a dedicated number to every store location is difficult. Some of the other significant challenges encountered by the company include:

• There is no dedicated customer care number.
• Unmanaged operation cost.
• Inefficiency in managing the inbound leads.

Viva Meet with Toll-Free Numbers

Viva provided a dedicated domestic Toll-Free Number with channels connecting their branches across various cities. Customers can now reach them on one single number. These calls are routed to their outlets via the Viva Meet platform. The features and advantages are:

• Licensed toll-free number.
• Advance cloud-based PBX features.
• Affordable call costs under a ‘single vendor.’
• 24x7 Customer support service.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.