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Customer Stories

End to end voip solution for Medical Billing using Cloud Contact center Suite and AI based IVR Navigation with 24/7 Support

The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues: 1) Voice connectivity and 2) An infective IVR solution. They wanted an end-to-end VoIP....

Medical Billing-Best AI Contact Center Solution India

Client

An offshore medical billing company providing billing services to hospitals in the United States and the Middle East

Requirement

The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues such as Voice connectivity and an infective IVR solution. They wanted an end-to-end VoIP solution for their agents calling the United States and Middle East regions.

Challenge

The business has a server in its data centre for a standalone VoIP system that allows daily access to its call recordings. The following are some of the organization's challenges:

  • A high number of call drops
  • Each time a VoIP device fails, reinstallation is required. Due to this factor, the IT team spends additional effort and time.
  • No automated routing system.
  • Ineffective IVR system.
  • No administrative call management system.

Solution

Conversational AI

We offered a customised VoIP Solution, which solved the customer's issue via VIVA Voice AI and licensed VoIP numbers, ensuring no call drops. Advantages of Viva Voice AI and calling platform includes:

  • No more call queuing
  • Increase Agent Productivity
  • Save time & costs
  • International Call Management
  • Centralized dashboard
  • Connect with human voice
  • Licensed international VoIP numbers
  • 24/7 technical support
Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

If you would like to know more about this solution please click below:

Conversational AI

Client

An offshore medical billing company providing billing services to hospitals in the United States and the Middle East

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