Establishing High-class business communication saving hassles in the Pharmaceutical department with Viva Meet- The cloud telephony solution

The company has strategic partnerships with several medical manufacturers. The Indian office serves as a centralized distribution and international support centre. They desired a stable calling system with phone numbers for both inbound and outbound calls and also wanted to increase the ratio of local and long-distance inbound calls attended.

The entity does not have a calling system or unique business number to help with business communication. Some of the significant challenges encountered by the company:

• Unable to connect multiple phones from a remote location.
• Inbound customer calls going unanswered.
• Inadequate customer interaction.
• Unable to address the calls on time.
• Avoid No-answer calls and Numbers that are unavailable.

Viva Meet

We offered Viva Meet, Viva's cloud telephony solution, allowing the client to streamline their entire inbound calls. Our Advanced Call Forwarding modes enable customers to effectively address inbound calls with various call features:

• Simple Forwarding: Forwarding to a single number.
• Follow Me: Enabling multiple destinations for call forwarding with time schedules.
• Advanced Forwarding: Enables call forwarding to desired IP addresses.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.