Client
A growing online pharmaceutical company headquartered in India.
Requirement
The company has strategic partnerships with several medical manufacturers. The Indian office serves as a centralized distribution and international support centre. They desired a stable calling system with phone numbers for both inbound and outbound calls and also wanted to increase the ratio of local and long-distance inbound calls attended.
Challenge
The entity does not have a calling system or unique business number to help with business communication. Some of the significant challenges encountered by the company:
- Unable to connect multiple phones from a remote location.
- Inbound customer calls going unanswered.
- Inadequate customer interaction.
- Unable to address the calls on time.
- Avoid No-answer calls and Numbers that are unavailable.
Solution
Viva Meet
We offered Viva Meet, Viva's cloud telephony solution, allowing the client to streamline their entire inbound calls. Our Advanced Call Forwarding modes enable customers to effectively address inbound calls with various call features:
- Simple Forwarding: Forwarding to a single number.
- Follow Me: Enabling multiple destinations for call forwarding with time schedules.
- Advanced Forwarding: Enables call forwarding to desired IP addresses.
If you would like to know more about this solution please click below:
Share this Page
Client
A growing online pharmaceutical company headquartered in India.
Share this Page
Customer Success Stories
Simplified Lead Generation with Viva Meet...
Viva addressed the client’s issue and provided them with a SIP Trunk. Other features included in the solution; Centralised Management of Voice services through a single interface, making it easier to monitor and maintain the system....
Lead Generation Simplified with Viva Meet...
The primary challenge for the client was ensuring dependable call quality to facilitate efficient lead-generation activities. Despite having APAC DID numbers, the client experienced difficulties with call connectivity and quality,....
Dedicated Toll-free number using Viva Meet for sim...
The banking institution wanted to provide its customers with a dedicated customer service number that would allow them to reach out to the bank's customer service team directly while ensuring that all calls were documented....
Dedicated, licensed toll-free number with advanced...
Viva Cloud eXchange – (VCX) with Toll-Free Numbers. Viva provided a dedicated domestic Toll-Free Number with channels connecting their branches across various cities. Customers can now reach them on one single number....
Advanced Call Monitoring for preventing call escal...
The Hospital is looking for a reliable inbound/outbound calling solution to enhance their Telehealth programs that could assist more than 1000 calls daily and also have records, reports, and analytics. Their medical representatives....