The logistics company wanted to improve inventory management and optimise supply chain processes. They wanted to have a better understanding of their stock levels and be able to predict future demand to avoid stock shortages or overstocking accurately.

Due to manual processes and a lack of real-time data, the logistics company faced difficulty accurately predicting demand and managing its inventory. This led to inefficient operations and higher costs.

Conversational AI

Viva provided an AI solution that enables natural language communication between humans and artificial intelligence systems. This solution aimed to transform the logistics company's inventory management by providing real-time updates on stock levels and enabling predictive analytics to predict future demand accurately. The solution also included additional benefits and features, such as improved supply chain efficiency and streamlined supplier communication. The features of the solution:

• Automated tracking and updates on shipment status
• Personalised recommendations and suggestions
• Reduction of human error and customer complaints
• Improved customer experience through accurate, timely, and personalised service
• Inventory management through real-time updates on stock levels

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.