The company follows a strict KYC procedure when accepting new clients. The business has recently acquired many new clients through its mobile app. The company is looking for a secure way of Additional Identification Verification to strengthen its compliance processes and combat fraud.

The company now services more clients than ever, making compliance procedures through mobile applications very difficult with issues like:

• Identification through biometrics is ineffective.
• The accuracy of identity verification is insufficient.
• The present applications' Verification of compliance takes too long.
• Inaccurate information gathered about distant clients.

Cloud Contact Center

Viva provided a Biometric Authentication System with the Viva Presence Contact center suite to avoid fraud or identity theft using Voice recognition, Facial recognition, and Verification of documents.

• Document approval using self-learning algorithms and Artificial Intelligence (AI).
• Face and voice recognition during video chat.

Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.