Powering International Customer Outreach for a Travel Brand with SIP Trunking and an International Number

The client required a reliable way to contact international customers who submitted enquiries through its website, using its existing dialer. An international calling number was essential to enable outbound outreach and validate customer calls.

The main challenge was to extend the reach of the client’s existing dialer to international customers. Without an international calling number, the team could not connect with overseas enquirers effectively, which put follow-ups and sales conversions at risk.

• Connecting with international customers who submitted enquiries through the website
• Overcoming the absence of an international calling number on the existing dialer
• Enabling call outreach and call validation for overseas enquiries
• Ensuring timely follow-ups so that enquiries convert into sales

Viva addressed the client’s needs with a SIP Trunking solution backed by a dedicated international number, integrated with the client’s existing dialer.

SIP Trunking Infrastructure:

• Implemented SIP Trunking to support outbound calling from the client’s existing dialer
• Integrated the trunk with the dialer to streamline outbound calling and customer engagement

International Number Provisioning:

• Provisioned a dedicated international number for outbound customer outreach
• Enabled call connectivity and validation for overseas enquiries

• Enabled seamless international customer outreach
• Improved call connectivity and call validation capabilities
• Supported faster follow-ups on website enquiries to drive sales conversions

The client is extremely satisfied with the solution provided by Viva.

Viva specialises in voice and data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centres, Internet Leased Lines, AI Voice Bots, Chatbots and Work-from-Home solutions for enterprises.