A leading IT services company based out of India. They use domestic and international IP communication services for their sales, marketing, support and administrative calling needs.
1000+ users who use the service provider's domestic and international communication systems in different shifts and time zones. During the pandemic, the users started using the office communication infrastructure for their WFH/WFA communication needs. The client approached VIVA for a secured voice communication solution.
There were a series of DDOS attacks that occurred in India and this client was one of the victims. The client had to spend a lot of time, effort and money to recover from the DDOS attack and by the time they could recover, it had led to customer exits, large level customer dissatisfactions, data loss, production down and penalties.
VIVA onboarded all the 1000+ users to its Cloud Telephony platform – VCX (Viva Cloud eXchange).
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