The client needed a unified system to manage high-volume enquiries from portals, social channels, and calls. They also required automated site-visit scheduling, reduced no-shows, and seamless CRM updates for better tracking and conversions.

Lead Capture & Qualification:

• Enquiries came from multiple channels, causing scattered follow-ups.
• Delayed first responses resulted in lost buyer interest.
• Brochures, pricing, and project details were shared manually.
• No unified lead scoring system to prioritise hot prospects.

Site-Visit Coordination:

• Manual scheduling created overlaps and booking errors.
• Customers frequently forgot confirmed visits.
• Post-visit feedback rarely made it into the CRM.
• No-shows slowed down sales productivity.

Viva Voice AI automated the entire lead-to-visit journey:

AI Lead Engagement

• Instant AI call/chat responses in multiple languages.
• Automatic sharing of brochures, maps, pricing, and project details.
• Real-time understanding of buyer intent using preference-based recommendations.
• Lead scoring (A/B/C) with guided next steps for sales teams.

Automated Site-Visit Scheduling

• WhatsApp-based slot selection with one-tap confirmation.
• Auto-generated calendar invites with directions and visit details.
• Automated reminders that significantly reduced no-shows.
• All visit notes and outcomes synced automatically to the CRM.

Result:
Faster responses, prioritised follow-ups, reduced no-shows, consistent buyer experience, and improved conversion visibility—all delivered through a streamlined AI-first workflow.