Restoring Reliable Member Communication for a Fitness Brand with AI-Integrated SIP Trunking

The client required dependable, high-volume outbound calling to support customers and stay in touch with existing gym members, with a SIP Trunking service that performed consistently.

The main challenge was unreliable call connectivity and recurring SIP Trunking issues with previous vendors. These disrupted customer support operations and made it harder for the team to communicate with existing members.

• Resolving unreliable call connectivity experienced with previous vendors
• Overcoming SIP Trunking issues that disrupted customer support operations
• Supporting high-volume outbound customer calls
• Maintaining consistent communication with existing gym members

Viva addressed the client’s needs with an AI-integrated SIP Trunking solution and a 92-series virtual number.

AI-Integrated SIP Trunking:

• Implemented SIP Trunking integrated with AI to support high-volume outbound customer calls
• Streamlined support operations for the client’s agents

Virtual Number Provisioning:

• Provisioned a 92-series virtual number for outbound customer and member calling

• Successful testing demonstrated reliable call connectivity
• Enabled smoother customer support operations
• Empowered agents to manage customer interactions efficiently
• Improved communication with existing gym members

The client is extremely satisfied with the solution provided by Viva.

Viva specialises in voice and data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centres, Internet Leased Lines, AI Voice Bots, Chatbots and Work-from-Home solutions for enterprises.