The client needed exclusive calling minutes, indicating a preference for a plan that prioritises efficient voice communication capabilities.

• Advanced features such as call routing, call recording, and real-time analytics to optimise lead generation campaigns.
• Seamless integration with other communication tools and software for workflow automation and efficiency.

The client encountered notable challenges in the following;

• Unable to scale their operations efficiently to meet increasing call volumes.
• Geographic restrictions on where they can establish their operations.
• Challenges in integrating phone systems with communication tools and software, limiting workflow.

Viva Meet for UK Calling
Viva addressed the client’s issue and provided them with Viva Meet. Other features included in the solution;

• Centralised Management of Voice services through a single interface, making it easier to monitor and maintain the system.
• Streamline the lead generation process through seamless integration of calling software, DID, and dialler.
• Dynamic call management optimising call distribution based on factors such as agent availability and campaign priorities leading to improves conversion rates.
• Encryption of voice calls ensures that the audio data is securely transmitted and protected against unauthorised access. The client is delighted with the solution provided by Viva.

Viva specialises in voice & data solutions, with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.