A BPO company specializing in IT product outsourcing, with 500+ employees working in various offices across India.
A dialer was used to dial numbers from the client’s database for their BPO process. The main cause for concern is three categories of numbers; No answer, Fax & Invalid Numbers. The database needs to be filtered before being loaded onto the calling software.
The database plays a vital role in accelerating the call center’s day-to-day activities. The "no answer, fax, and invalid numbers" causes various outcomes such as;
Viva Presence Contact Center Suite with an enhanced database management system that helps their BPO with:
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