The logistics company wanted to streamline their operations and provide real-time updates to their customers on the status of its shipments. Additionally, they wanted to offer a convenient and efficient way for customers to track their shipments and communicate any issues or concerns with the company.

Due to the current manual processes and lack of real-time updates, customers could not easily track their shipments and receive timely updates. This was leading to frustration and dissatisfaction among customers and was affecting the company's reputation.

Conversational AI

Viva provided an AI solution that enables natural language communication between humans and artificial intelligence systems. It provides a platform for businesses to automate and optimise customer interactions. This solution aimed to transform the logistics company's operations by providing real-time updates to customers on the status of their shipments and a convenient and efficient way for customers to communicate with the company. The solution also included additional benefits and features such as:

• Advanced data analytics and reporting, providing valuable insights into customer behaviour and shipping trends
• 24/7 availability, allowing customers to receive updates and communicate with the company at any time
• Automated shipment tracking and updates
• Integration with existing logistics management systems for a seamless experience
• Option for live chat with human representatives for complex issues or personal interactions.

Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.