Client
An HR Recruitment company based in Chennai providing Advisory & Consulting, Talent Fulfillment, and Academy Courses throughout India.
Requirement
The company has approximately 500 on-role employees and operates on a hybrid workforce model. They were currently using an inefficient calling setup, with nearly 80% of their employees making outbound calls using local SIM card services through their private mobile phones. The company wants to implement an effective calling system with reporting and monitoring.
Challenge
Since the recruiters use their personal mobile phones, they face the following challenges.
- Poor call tracking and reporting system.
- Inefficient calling infrastructure for their hybrid workforce environment.
- No agent call recording and monitoring.
Solution
Cloud Contact Center
Viva provided a unified communications suite with an advanced monitoring system, including:
- Call recording and report analytics.
- Web-based integration.
- An IVR solution.
- Multiple endpoints (Laptop, Mobile softphone, and WebRTC)
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Client
An HR Recruitment company based in Chennai providing Advisory & Consulting, Talent Fulfillment, and Academy Courses throughout India.
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