Viva Digitally

Customer Stories

Unified Communication Suite with Viva Meet for effective calling and optimal recruitment.

The company serves delicious meals to a large number of guests every day. The company is trying to administer a hundred on-prem phone systems running its telecommunication on a standard landline and a legacy PBX.....

Food industry-Wireless WAN in Chennai

Client

A global restaurant chain known for delivering exceptional guest experiences, with 500 retail outlets across India.

Requirement

The company serves delicious meals to a large number of guests every day. The company is trying to administer a hundred on-prem phone systems running its telecommunication on a standard landline and a legacy PBX. They are looking for the following requirements;

  • More Upgrade Options.
  • A single, integrated solution.
  • Gradually move to a Cloud strategy.

Challenge

The company has on-premise Phone Systems at every restaurant, but a poor experience overall.

  • They could not pivot (centralized system) efficiently.
  • Automation takes months.
  • Difficulties in replacement parts of PBX Systems.
  • High Support & Maintenance costs.

Solution

Viva Meet

We offered a Unified Communication Solution through the Viva Meet to maintain the Voice system from a centralised location. Our solution enables the support team to help guests connect with live agents as quickly as possible. Some additional benefits:

  • Saving Money on Telephony.
  • Centralized & Unified voice system.
  • Reporting & Analytics.
  • 24/7 Technical support.
Viva specializes in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from home solutions for enterprises.

If you would like to know more about this solution please click below:

Client

A global restaurant chain known for delivering exceptional guest experiences, with 500 retail outlets across India.

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