A global restaurant chain known for delivering exceptional guest experiences, with 500 retail outlets across India.
The company serves delicious meals to a large number of guests every day. The company is trying to administer a hundred on-prem phone systems running its telecommunication on a standard landline and a legacy PBX. They are looking for the following requirements;
The company has on-premise Phone Systems at every restaurant, but a poor experience overall.
Viva Meet
We offered a Unified Communication Solution through the Viva Meet to maintain the Voice system from a centralised location. Our solution enables the support team to help guests connect with live agents as quickly as possible. Some additional benefits:
If you would like to know more about this solution please click below:
With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline....
The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues: 1) Voice connectivity and 2) An infective IVR solution. They wanted an end-to-end VoIP....
The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system...
The India operation currently employs over 250+ people across two locations. Their primary lead generation process produces many potential customers through Bulk Email Marketing, SMS Blasting, IVR Blasting, Call Center....
The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently....