An established e-commerce firm with a Pan-Indian presence.
The company required a robust and scalable communication solution that could handle a higher volume of customer inquiries, uninterrupted service, and 24x7 support while maintaining cost-effectiveness and operational efficiency.
The company faced the challenge of finding a communication solution that could meet its requirement for handling a higher volume of customer inquiries while ensuring uninterrupted service and 24x7 support. They needed to overcome potential scalability issues, ensure seamless operations, and maintain cost-effectiveness, all without compromising on service quality and efficiency.
Cloud Contact Center
Viva seamlessly implemented a Cloud Contact Center Solution featuring Open API Integration. This integration enabled the creation of tickets, the resolution of client issues, and the storage of customer data through seamless CRM integration.
Key Advantages include:
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