Viva Digitally

Customer Stories

Unlocking E-Commerce Revenue streams via Cloud Contact center Suite

The company required a robust and scalable communication solution that could handle a higher volume of customer inquiries, uninterrupted service, and 24x7 support while maintaining cost-effectiveness and operational....

E-commerce-SD-WAN router in Bangalore

Client

An established e-commerce firm with a Pan-Indian presence.

Requirement

The company required a robust and scalable communication solution that could handle a higher volume of customer inquiries, uninterrupted service, and 24x7 support while maintaining cost-effectiveness and operational efficiency.

Challenge

The company faced the challenge of finding a communication solution that could meet its requirement for handling a higher volume of customer inquiries while ensuring uninterrupted service and 24x7 support. They needed to overcome potential scalability issues, ensure seamless operations, and maintain cost-effectiveness, all without compromising on service quality and efficiency.

Solution

Cloud Contact Center
Viva seamlessly implemented a Cloud Contact Center Solution featuring Open API Integration. This integration enabled the creation of tickets, the resolution of client issues, and the storage of customer data through seamless CRM integration.
Key Advantages include:

  • Seamless Customer Data Flow: Continuous flow of customer data through multiple communication channels, enabling a comprehensive understanding of customer needs and preferences.
  • Enhanced Analytics: Leverage powerful analytics tools to gain deeper insights into customer interactions, enabling data-driven decision-making for improved service and operational efficiency.
  • Increased Cross-Selling and Up-Selling Opportunities: Unlock potential revenue streams by leveraging customer data and insights to identify cross-selling and up-selling opportunities effectively.
  • Comprehensive Records and Compliance: Maintain detailed records of all customer interactions, ensuring compliance with regulations and providing a transparent audit trail.
Viva specialises in voice & data solutions with a significant focus on Cloud Telephony, WhatsApp for Business, Contact Centers, Internet Leased Lines, Managed SD-WAN as a service, AI Voice bots, Chatbots & Work from-home solutions for enterprises.

If you would like to know more about this solution please click below:

Client

An established e-commerce firm with a Pan-Indian presence.

Customer Success Stories


Finance-Wireless WAN in Bangalore

Turning Loan Woes into Pay-Mentos with Automated R...

With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline....

Read More
Medical Billing-Wireless WAN in India

End to end voip solution for Medical Billing using...

The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues: 1) Voice connectivity and 2) An infective IVR solution. They wanted an end-to-end VoIP....

Read More
Real Estate-Wireless WAN in Bangalore

Cloud Contact Center with automated IVR and CRM In...

The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system...

Read More
Lead Generation-Wireless WAN in Chennai

Scheduled Calling for massive lead generation usin...

The India operation currently employs over 250+ people across two locations. Their primary lead generation process produces many potential customers through Bulk Email Marketing, SMS Blasting, IVR Blasting, Call Center....

Read More
Outsourcing-Private 5G Network in India

All In One omnichannel contact center suite for ex...

The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently....

Read More