Remote and hybrid workplaces call for efficient and seamless collaboration with workers and customers. Microsoft Teams is a great collaboration tool that delivers the ultimate calling experience when connected to a telephone network. Microsoft Teams telephony can take your voice communication to the next level. It removes the need for existing telephone connections and cuts down on recurring costs. Microsoft Teams Telephony is the virtual telephone that allows you to make calls to fixed and mobile networks, irrespective of location. Direct routing can move your communication to the next level, making your old system redundant.
Teams telephony is designed to integrate with Microsoft Teams. Direct routing helps connect the Microsoft Teams environment with the telecommunications provider. With Session Border Controller (SBC), there is no need to invest in your own one. It is a cost-saving proposition that allows you to enjoy all the Microsoft Teams Telephony features.
Service providers like Viva Digitally offer comprehensive telephony solutions to streamline your Teams’ communication. They offer a range of services from a single source for seamless integration into your company.
Session Border Controller (SBC) is a link between the SIP trunk and the PBX system in Microsoft 365. Service providers give SBC as a redundant service for this reason.
SBC is a software platform that connects the organisation’s internal communication infrastructure with other networks. With SBC, you can scale on demand and integrate with cloud services. Moreover, it improves security and is a cost saver.
Virtual SBC can act as a router between the organisation’s internal communication infrastructure and other networks, such as the public internet. It helps manage and control traffic and enforces policies. Moreover, it allows only authorised sessions to pass through.
Virtual SBCs facilitate remote working by connecting to offshore branch offices and allowing secure SIP trunking. Moreover, they are also used with cloud telephony platforms like Microsoft Teams to facilitate external voice calling.
Features like LAN-telephony protection, SIP normalisation, service distinction and quality of service are available. It can be managed using embedded management options. With SBC, you can control real-time calls/sessions via SIP. It offers better investment, especially when your business capacity increases. Virtual SBC allows you to scale according to your business’s needs. The biggest advantage is that a source system running a virtual SBC can also run other virtual machines, offering greater flexibility.
Microsoft Teams Direct Routing allows Teams users to connect to SIP trunk providers or PSTN through a certified session border controller (SBC). Direct routing provides greater flexibility to the voice infrastructure, allowing customers to coexist with the traditional voice system.
Moreover, the E-SBC serves as the focal point for service level agreement (SLA), prioritising monitoring and allocating limited bandwidth resources across applications. It is not a simple task to accommodate existing systems, emerging IP-based functionality and legacy applications to build secure and comprehensive communications. The biggest challenge comes in the form of adhering to regulatory requirements and security using limited IT resources.
Viva Teams Connect (VTC) is a cloud platform enabling Microsoft Teams users to make and receive calls globally for both Teams and Non-Teams players. It offers advanced features like Direct Routing. It provides tools for supervisors and agents to automate workflow to reduce call volumes. Features like call forwarding, routing, queuing, etc. are available. Viva coordinates with your telephone providers to set up numbers for Viva’s Teams Phone System. With VTC, you can route calls to your desk phone or mobile, so you never miss a call. Cloud-based calling plans can be integrated into any website, software, or application instantly. To understand VTC features, call us for a demo.