A Beginner's Guide to Cloud Telephony: What You Need to Know

September 5, 2024 by viva

Cloud telephony is a unified communication as a service (UCaaS) that provides voice communication services using a third-party host. It is also known as cloud calling. Using cloud telephony, businesses can operate a phone system through an internet connection, completely eliminating traditional PBX systems. The blog elaborates on the essentials of cloud telephony and its uses for your business.

Cloud telephony is a Voice over Internet Protocol technology that converts analogue voice signals to digital data packets transmitted via the Internet. When a call is made using a VoIP desk phone or softphone, the call routing is handled by the service provider. In the case of cloud telephony, single phone extensions are exchanged with VoIP desk phones that are connected to the current network and not the landline, as in the case of traditional PBX systems. Organisations can install the applications on tablets, computers, or smartphones.

How does cloud telephony help your business?

Cloud telephony is cheaper when compared to traditional PBX systems.
Your employees can seamlessly make and receive calls from any location using an internet connection.
Business continuity is assured as it comes with built-in failover modes.
Employee telephone numbers can be altered, or new ones can be added on demand using a self-service portal.
In cloud telephony, third-party providers can easily handle infrastructural maintenance and upgrades, reducing the stress on the IT department.
With rich data analytics and insights, the cloud telephony platform helps optimise employee efficiency.
Additional features like keyword analysis, voice, interactive voice response, AI-enabled support and call centre potentials can be achieved.

Cloud telephony for small business

Cloud telephony is especially beneficial for small business owners as it offers attractive options that were previously affordable only to large businesses. It improves operational efficiency and communication. The benefits of cloud telephony include cost efficiency, simple installation, scalability, flexibility, mobility, easy integration with existing business tools, resilience, and improved customer services.

Cloud telephony is suitable for small businesses due to its feature-rich communication and affordability.

Viva Communications offers cloud telephony solutions for small, medium and large businesses to optimise business performance. With cloud telephony you can connect from any device from anywhere at any time. For more information, contact us for a demo!