A panoramic view of Enterprise Communication Solutions

January 8, 2025 by viva

Customers often face different challenges when it comes to choosing a communication variant for their enterprise. Here are some scenarios and solutions

Connecting a Work From Anywhere employee to the office network using an on-premise PBX system

Using VDI and VPN models, it is easy to connect a Work From Home employee to the office network. However, there are many challenges to VDI sharing for multiple applications, including internet bandwidth availability and stability. For example, a telecom service provider in Voice Over VDI can provide seamless voice and data consumption delivery. So, it is the responsibility of the customer to choose a service provider where both external voice-over VDI provider and in-house VDI are both good.

Centralised administration of global and mobile workforce

Cloud telephony systems provide a seamless centralised monitoring system that monitors, controls, and administers users from distributed locations. Features like Call Whispering and call Barging can help agents in branch locations get quick support from headquarters for call support. This helps in improving customer relationships.

Another important feature is the reports and analytics available on Cloud Telephony platforms, which can help users make better decisions to enhance performance, affordability, and quality.Reaching global customers to geographically dispersed support centre staff Enterprise communication solutions consist of remote offices, work-from-home, inbound and outbound calls, data solutions, security, compliance, and 99% uptime.

For example, when an international customer calls, a remote support centre staff member in India is a feasible service without compromising compliance. Maintaining SLAs with your customers is simple with digital softphones, SIP forking, mobile apps, voicemail-to-email services, and more.

Transparency over cost and quality

An enterprise should select a platform instead of a product or service. Cloud Telephony platforms provide multichannel services and are futuristic. Telephony platforms offer a complete range of Cloud PBX features, reports and analytics, conferencing services, domestic and international SIP, and application integration. With the help of reports and analytics, a customer can have complete visibility of the products, services, and costs. The enterprise is responsible for evaluating its services and selecting a service provider who can provide end-to-end solutions.

Know more about voice quality in cloud telephony service.

Internet availability and stability are two crucial aspects for a work-from-home employee. Home networks and remote locations are a challenge for work-from-home employees. Telephony service providers offer solutions to this problem by optimising their services with required Codecs. Voice quality has multiple dependencies, and a service provider must cover them.

However, some dependencies do not fall under the jurisdiction of service providers. It is essential to give clear-cut guidelines and recommendations for setting up parameters for good voice quality.

Deployment of cloud telephony and its cost

Cloud telephony requires zero capex. There is no need for data centre access, firewall setups, hardware mobility, creating redundant systems, failovers, or approvals. For example, following a strict delivery plan, you can get 1000 users on cloud telephony in 3 days.

Hardware requirements for cloud telephony services

IP hard phone or digital softphone and mobile apps to make and receive calls
Call Recording Hardware System to keep a record of calls
On-premise servers for CDR maintenance and meeting compliance

It is important to ask for BoM, BoQ and estimate before initiating the deployment process.

.Viva Meet is an omnichannel platform exclusively created to unify business communication. It is easy to use and simple to set up. It helps you connect across geographical boundaries without any hurdles. Go ahead and start making calls, connect to video conferencing, and send messages in a jiffy. For more on Viva Meet, consult our experts.