Client
A finance & banking company with branches all over India and more than 10,000 employees.
Requirement
For their customer engagement operations, the organization uses a variety of outbound voice calling methods, one of which is a typical IVR system. The company reaches out to its target demographic in order to sell its services and to improve its customer service operation.
Challenge
Apart from their different operations, the company has invested and assigned a large number of employees to work on providing banking support to customers to provide available services at the appropriate moment. They were attempting to reach their target audience via IVR and outbound calling.
Solution
VIVA provided an AI-Enabled Voice bot, which allows customers to interact directly with the bot system. AI captures the customer's requirements and responds by voice. It’s like a two-way communication without manpower involvement.
The final call disposition will be captured and saved in the CRM in order to make next-level assignments to their respective agent until the desired goals are met.
Advantages included such as,
- Less Manpower dependency.
- Two-way communication enabled with AI Bot.
- Improvise productivity.
- One-click telephony integration.
- 24/7 production on calling.
- CRM integration.
If you would like to know more about this solution please click below:
Share this Page
Client
A finance & banking company with branches all over India and more than 10,000 employees.
Share this Page
Customer Success Stories
Turning Loan Woes into Pay-Mentos with Automated R...
With numerous loan agreements in place, manually reminding each customer about their upcoming payment deadlines was an arduous task. The client recognised the need for a more efficient and automated solution to streamline....
End to end voip solution for Medical Billing using...
The company runs a contact centre hub in Chennai, with over 100 employees working in shifts. They were experiencing two major issues: 1) Voice connectivity and 2) An infective IVR solution. They wanted an end-to-end VoIP....
Cloud Contact Center with automated IVR and CRM In...
The company provides buyers with residential plots and constructs homes with high utility levels, stylish architecture, and more. All inbound and outbound calls are routed to their Chennai headquarters. A decentralised system...
Scheduled Calling for massive lead generation usin...
The India operation currently employs over 250+ people across two locations. Their primary lead generation process produces many potential customers through Bulk Email Marketing, SMS Blasting, IVR Blasting, Call Center....
All In One omnichannel contact center suite for ex...
The company assists and supports its clients by promoting products to audiences, primarily through inbound & outbound channels. They desire to automate the calling process to provide high-quality services more efficiently....